Program Support Assistant

Program Support Assistant

Major duties include but not limited to:

• Processes incoming records and sorting into documentation categories.
• Reviews paper/electronic fax copies, and scans them into an electronic record form.
• Receives clinical documentation via download or scanned from an applicable documentation exchange tool and performs analysis of all documents and quality check to determine record is relevant and identify the appropriate consult.
• Reviews and researches numerous and voluminous medical reports from VA and community care providers/facilities; determines which documents are to be included in the electronic medical record; obtain guidance from provider and/or supervisor as necessary.
• Completes initial review of all incoming medical records and quality check.
• Performs other related duties as assigned to ensure the efficient operation of the department.

Work Schedule: Monday-Friday, 7:30 a.m. - 4:00 p.m.

Position Description/PD#: Program Support Assistant/ PD90537A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.