Service Technician, Labs

About the Team DoorDash Labs is an independent team within DoorDash exploring robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role You will be a valuable and developing member of the Service Operations team at DoorDash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs. This is an on‑site role with expectations of 100% in‑office presence in Sunnyvale, CA. Responsibilities Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles. Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures. Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e‑bikes. Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs. Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks. Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate records and support fleet readiness. Learn from and collaborate with experienced technicians, accepting mentorship and applying feedback to improve your skills across multiple vehicle types. Follow preventive maintenance schedules and procedures to reduce downtime and extend the life of fleet equipment, including battery care for both robots and e‑bikes. We operate 7 days a week, 16 hours a day to support Robot Operations. During training, you will be on a temporary schedule until your on‑the‑job training is completed over a few weeks. Once training is complete in Sunnyvale, CA, you will move to your permanent shift assignment based on business need, either an AM or PM shift with weekend coverage. Permanent shift reassignment will be provided with at least two weeks' notice. Qualifications 1+ year of service work experience. Curiosity and an inclination for all things mechanical and repair. Strong communication and documentation skills. Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus. Experience with JIRA, MaintainX, and other service tools and systems is a major plus. Valid U.S. driver’s license required and a successful completion of MVR required. Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. Pay range: $28.40 – $41.80 USD per hour. Benefits 401(k) plan with employer matching. 16 weeks of paid parental leave. Wellness benefits. Commuter benefits match. Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act). Medical, dental, and vision benefits. 11 paid holidays. Disability and basic life insurance. Family‑forming assistance. Mental health program, among others. Paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). Equal Employment Opportunity Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status or veteran status. We also strive to prevent other subtler forms of inappropriate behavior such as stereotyping. We value a diverse workforce and strongly encourage applicants from all backgrounds to apply. #J-18808-Ljbffr DoorDash USA