Business Development Manager

Position OverviewAre you a driven sales leader who thrives on coaching teams, building culture, and delivering measurable growth? We are seeking a dynamic Business Development (BD) Manager to lead and elevate our B2CSales Team in a fast-paced, mission-driven environment.This role is ideal for a high-energy leader who can inspire performance, develop talent, optimize processes & technology, and create a customer-focused sales culture. The BD Manager plays a critical role in driving direct-to-consumer revenue growth while supporting operational excellence and employee development across a remote call center environment.You will partner closely with all departments in Business Development, Operations, Marketing, and Leadership teams to strengthen sales strategy, improve team productivity, and deliver exceptional customer experience.Success in this role requires strategic thinking, hands-on leadership, strong communication skills, accountability, innovation, efficiencies, implementing technologies and a passion for coaching people to achieve their full potential with attention to detail.Key ResponsibilitiesTeam Leadership & Sales PerformanceLead, coach, motivate, and develop the entire B2CSales Team to achieve individual and team revenue goals.Foster a positive, accountable, and customer-centric sales culture aligned with our mission.Conduct regular coaching sessions, performance reviews, and skill development initiatives to improve sales effectiveness.Monitor individual and team KPIs including pipeline activity, callback cadence, quality assurance scores, conversions, productivity, and customer experience metrics.Create actionable sales strategies and identify opportunities to improve conversion rates and team efficiency.Maintain team coverage and oversee pipeline management to ensure timely follow-up and lead engagement.Training & Employee DevelopmentRecruit, onboard, train, and mentor new B2C Team members.Lead “nesting phase” development for new hires, ensuring confidence in systems, processes, quality standards, and sales strategies.Conduct team huddles, meetings, and ongoing training sessions for a remote workforce operating across Eastern and Central time zones.Serve as a subject matter expert and escalation resource for the B2C sales team.Support continuous employee growth through feedback, coaching, and professional development opportunities.Operations & Process ImprovementPartner with leadership to establish and maintain sales protocols, workflows, quality standards, and troubleshooting processes.Identify operational challenges and implement process improvement initiatives that enhance team performance and customer satisfaction.Perform internal quality reviews including call monitoring, survey feedback analysis, and procedural audits.Manage lead assignments, daily workflows, and task prioritization to improve operational efficiency and responsiveness.Analyze reporting trends related to sales, retention, utilization, and team performance.Cross-Functional CollaborationCollaborate with Account Management, B2B, Operations, and Marketing teams to ensure seamless customer experience and strong client relationships.Generate B2B opportunities through strategic identification and triage of employee-related inquiries.Support marketing campaigns and outreach efforts that contribute to business growth and brand visibility.Assist in supporting in-house SAPs registered in the FMCSA Clearinghouse with safety-sensitive employee invitations and related processes.Lead special projects and initiatives as assigned.What We’re Looking ForWe’re looking for a leader who:Inspires teams through positivity, accountability, and integrity.Leads by example and creates a culture of collaboration and growth.Brings energy, adaptability, and strategic thinking to every challenge.Is passionate about helping both employees and customers succeed.Thrives in a mission-driven organization focused on growth, compliance, and exceptional service.Join us and help shape the future of our growing sales organization while making a meaningful impact every day.Education & ExperienceBachelor’s degree in business, Marketing, Management, or related field preferred.Minimum 5 years of sales, business development, or account management experience preferred.Minimum 3 years of call center sales management experience required.Experience leading remote teams in a high-volume sales environment strongly preferred.Qualifications & SkillsProven ability to lead, motivate, and develop high-performing sales teams.Strong coaching, mentoring, and team-building skills.Excellent conflict resolution and problem-solving abilities.Ability to thrive in a fast-paced, evolving, growth-oriented environment.Strong interpersonal skills with the ability to build trust, accountability, and collaboration.Demonstrated success in goal setting, sales performance management, and achieving measurable outcomes.Strategic thinker, with the ability to identify opportunities and implement solutions.Exceptional customer service mindset and communication skills.Strong organizational and time management skills with high attention to detail.Ability to analyze data, identify trends, and make informed business decisions.Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.Experience in the drug and alcohol risk management industry is a plus.Bilingual English/Spanish preferred. 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