Deskside Support Technician

Deskside Support Technician GlobalXperts (GX) is a U.S.-based global technology consulting, managed services, professional services, staff augmentation, and field services enterprise. We empower organizations worldwide to design, build, migrate, optimize, modernize, secure, and operate mission-critical IT environments across more than 120 countries. Our core capabilities span Cloud & AI Governance, Managed Infrastructure (24x7x365 Global NOCs), Data Centers, Enterprise Networking, Cybersecurity, Digital Workplace, Contact Centers, and Global Field Services. Summary of Position We are seeking a customer-focused Deskside Support Technician to provide onsite IT support in a hybrid work environment. This role serves as the primary point of contact for end-user technology support, ensuring employees have a seamless experience with their devices, applications, collaboration tools, and meeting spaces. Responsibilities End User Support Provide walk-up, deskside, and remote support for Windows and macOS endpoints Troubleshoot and resolve hardware, software, operating system, printer, network, and Microsoft 365 issues Manage incidents and service requests through ServiceNow or similar ITSM platforms Device Deployment & Asset Management Perform laptop and desktop imaging, configuration, deployment, and refresh activities Coordinate employee onboarding and offboarding, including equipment provisioning, recovery, and account-related support Maintain accurate asset inventory and lifecycle tracking records Support hardware repairs, warranty coordination, and equipment replacements Collaboration & Meeting Support Provide support for conference rooms and collaboration technologies Troubleshoot and maintain meeting room AV equipment, cameras, displays, microphones, Teams Rooms, and wireless presentation systems Assist with hybrid meetings by resolving audio, video, and connectivity issues before and during meetings Perform routine testing and preventative maintenance of meeting room technology Technical Environment Windows 11 and macOS Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) ServiceNow ticketing system Active Directory / Microsoft Entra ID Laptop imaging and endpoint management solutions Printers, peripherals, and collaboration technologies Preferred Qualifications Microsoft 365 administration experience ITIL Foundation, CompTIA A+, or equivalent certification Globalxperts Inc.