Human Resources Service Specialist

GENERAL INTRODUCTION :

The Archbishop, visible principle of unity in his archdiocese, is called to build up the particular Church unceasingly in the communion of all its members, and to ensure that their diverse gifts and ministries, in union with the universal Church, serve to build up all the faithful and to spread the Gospel. (Apostolorum Successores 8). He must take care that all the affairs which belong to the administration of the whole archdiocese are duly coordinated and are ordered to attain more suitably the good of the portion of the people of God entrusted to him." (Apostolorum Successores 177).

Each position employed in the Chancery helps to extend the ministry of the Archbishop in particular ways as outlined in the position description.

GENERAL SUMMARY OF ESSENTIAL PURPOSE :

The HR Service Specialist is a vital member of the HR team and provides professional expertise and support in a variety of HR functions with a primary focus on providing excellent customer service to our staff, supporting the HR department, and maintaining the day to day workflow of the Human Resources office. Specific areas of support include recruitment activities, onboarding, records, resolving escalated service requests, special projects and assisting in the maintenance of the HRIS system.


ESSENTIAL POSITION DUTIES :

1. Serves as main point of contact and information resource for Human Resources service requests, assists with managing the HR email inbox and the HR main phone line. Assures all persons contacting the Human Resources Office are responded to efficiently and courteously by answering all questions and inquiries escalating to the appropriate HR staff for a timely response.

1. Provides support to Archdiocesan employees by being available onsite during core business hours Monday - Friday, 8:30am-5pm, this includes but is not limited to acting as the backup for employee onboarding and interview preparation.

1. Partners with managers and HR staff to ensure seamlessness and accuracy for applicant screening, interviews, hiring processes, onboarding, transfers, promotions and terminations. Supports recruitment efforts for all Chancery positions.

1. Oversees the maintenance of employee files ensuring proper safekeeping and confidentiality. Heads yearly archiving process for HR department including audits of existing materials for retention compliance.

1. Runs reports and maintains ongoing organization data requests including census data reporting, etc.

1. Assists the HR team by maintaining and updating HR pages on the Archdiocesan website's "Manager's Toolkit" and SharePoint to ensure accuracy and timeliness of content regarding policies, employment laws and regulations, events notifications, and HR best practice information.

1. Helps with maintenance for the HRIS system including data integrity audits, and proper documentation for all input. Assists in HRIS trainings and creating documentation, guidelines and help material for all internal users. Supports special projects in all modules of the HRIS system.

1. Special projects and event support as assigned by HR Assistant Director.

1. Other essential tasks not listed may be requested by your supervisor.

ESSENTIAL QUALIFICATIONS :

Primary:

1. Willingness and ability to support the mission of the Church by extending the ministry of the Archbishop.
2. Ability and desire to use God-given gifts and talents in service of the local Church in support of the collaboration between lay and ordained Minister.
3. Strong customer service skills and a commitment to quality, including an ability to establish, build, and maintain internal and external customer satisfaction.
4. Team player with customer service acumen and a desire to work in a fast-paced environment with high volume.
5. Demonstrated ability to research, learn and work towards resolution of problems, projects, etc.
6. Process oriented with a desire to simplify and create efficiency.
7. Able to effectively communicate and educate or explain outcomes to effectively resolve issues.

Education:

1. High School Diploma, Bachelor's degree preferred

Experience:

1. 1 to 2 years of experience in a service role; 3+ years preferred.
2. Proficient in MS Office suite, particularly Word and Excel.
3. Knowledge of and/or experience with HRIS, or similar data systems preferred.
4. Experience supporting human resources operations a plus.

Other Elements:

1. Demonstrated curiosity and ability to learn.
2. Excellent communication skills by phone and in person.
3. Detail oriented with a high degree of accuracy.
4. Ability to maintain high level of discretion and handle details of a confidential nature.
5. Ability to work independently as well as in a team.
6. Excellent organizational skills and the ability to prioritize and multi-task.
7. Excellent writing, rewriting, editing, and proofreading skills.
8. Demonstrates regular and dependable attendance.

Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant's skills and prior relevant experience, certain degrees and certifications.

Benefits: Eligible positions receive a comprehensive package of benefits including medical, dental, vision, life, accidental death and disability, long term disability, pension, 403(b), HSA, FSA, and generous sick leave, vacation and holidays.