Case Manager - Yonkers

JOB DESCRIPTION

Case Manager Transitional Housing & Drop-In Center

Department: Social Services / Programs



Reports To: Program Director



Employment Status: Full-Time



Location: Yonkers, New York



Salary: $60,000 annually

Schedule: Will begin Mon-Fri 11am to 8pm, program will grow adding another case manager, schedule will potentially change.

Position Summary

The Case Manager provides comprehensive case management and supportive services to individuals participating in a transitional housing program and drop-in center serving adult men in Yonkers, New York . The Case Manager works directly with residents and drop-in participants to assess needs, develop individualized service plans, connect individuals with appropriate community resources, and support progress toward housing stability, employment, benefits, health and wellness, and greater self-sufficiency.

This position requires a compassionate, organized, and resourceful professional who can effectively engage individuals experiencing homelessness or housing instability. The Case Manager should have a strong understanding of housing and employment resources, public benefits, and social-service programs available throughout Westchester County and be comfortable developing relationships with community-based organizations and government agencies.

Knowledge of HMIS (Homeless Management Information System) is highly desirable. Bilingual English/Spanish skills are also highly desirable.

Essential Duties and Responsibilities

• Conduct comprehensive intake interviews, assessments, and ongoing evaluations of residents and drop-in center participants to identify housing, employment, financial, health, behavioral health, benefits, and other service needs.
• Develop and maintain Individualized Service Plans (ISPs) in collaboration with participants, establishing realistic goals and measurable steps toward housing stability and self-sufficiency.
• Maintain regular contact with assigned participants to monitor progress, address barriers, and update service plans as needed.
• Provide housing-focused case management, including assistance identifying appropriate permanent and supportive housing opportunities.
• Assist participants with housing applications, documentation, identification, benefits verification, and other requirements necessary to secure permanent housing.
• Develop knowledge of and relationships with Westchester County housing resources, landlords, housing providers, supportive housing programs, and community-based organizations .
• Assist participants in accessing employment and workforce-development opportunities, including job-readiness programs, vocational training, educational opportunities, resume assistance, and employment referrals.
• Connect participants with appropriate Westchester County and local resources , including public benefits, health and behavioral health services, substance-use treatment, legal services, food assistance, transportation, identification/documentation services, and other supports.
• Develop and maintain strong working relationships with community organizations, government agencies, nonprofit providers, housing organizations, workforce-development programs, and other referral partners .
• Advocate on behalf of participants when necessary to help remove barriers to housing, employment, benefits, and other essential services.
• Provide crisis intervention and problem-solving support while maintaining appropriate professional boundaries.
• Maintain accurate, timely, and confidential case notes, assessments, service plans, referrals, progress reports, and other required documentation.
• Enter and maintain participant information in HMIS and/or other required case-management databases in accordance with program and funding requirements.
• Track participant outcomes, including housing placements, employment, benefits, referrals, and other program goals.
• Participate in case conferences, staff meetings, interdisciplinary team meetings, and coordination meetings with outside providers.
• Work collaboratively with Program Management, Security, Administration, Maintenance, and other staff to support a safe, respectful, and service-oriented environment.
• Maintain participant confidentiality and comply with all applicable program policies, privacy requirements, and professional standards.
• Complete incident reports and other required documentation accurately and within established timeframes.
• Perform additional duties as assigned by the Program Director or senior management.

Community Linkage & Resource Development

A key component of this position is building a strong network of resources that can assist participants in moving toward stability and permanent housing. The Case Manager will actively identify and maintain connections with organizations providing:

• Permanent, supportive, and affordable housing
• Employment and workforce-development services
• Vocational training and educational programs
• Public benefits and entitlements
• Mental health and substance-use services
• Primary and specialty healthcare
• Legal and immigration-related referrals, when appropriate
• Food and nutrition assistance
• Clothing and emergency assistance
• Transportation resources
• Financial literacy and budgeting assistance
• Identification and documentation assistance
• Veterans' services and other specialized programs
• Additional Westchester County and community-based resources

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, or a related field preferred. Relevant case-management and human-services experience may be considered.
• Previous experience working in homeless services, transitional housing, shelters, supportive housing, drop-in centers, or community-based social services strongly preferred.
• Knowledge of Westchester County housing, employment, public benefits, and social-service resources strongly preferred.
• Experience developing community partnerships and making effective referrals to outside organizations.
• Knowledge of HMIS or similar case-management/data systems is helpful.
• Bilingual English/Spanish is highly desirable.
• Strong documentation, organization, and time-management skills.
• Ability to manage a caseload and prioritize multiple participant needs and deadlines.
• Strong interpersonal and communication skills and the ability to engage individuals from diverse backgrounds respectfully and professionally.
• Ability to work collaboratively as part of a multidisciplinary team.
• Strong crisis-management, problem-solving, and conflict-resolution skills.
• Proficiency with Microsoft Office, email, and electronic case-management systems.
• Ability to maintain confidentiality and professional boundaries at all times.

Skills and Competencies

The successful candidate will demonstrate:

• Strong participant engagement and relationship-building skills
• Housing-focused case-management skills
• Knowledge of community resources and referral networks
• Employment and workforce-development knowledge
• Strong written documentation and follow-through
• Cultural awareness and sensitivity
• Sound judgment and problem-solving abilities
• Reliability and professionalism
• Ability to work independently while contributing to a team environment
• Commitment to helping individuals experiencing homelessness achieve greater stability and independence

Work Schedule

This is a full-time afternoon/evening position , with the anticipated schedule beginning at approximately 12:00 PM or 1:00 PM and ending at approximately 8:00 PM or 9:00 PM . The later schedule is designed to ensure case-management services are available during periods when residents and drop-in center participants are more likely to be present and in need of assistance.

Compensation

Salary: $60,000 annually , plus applicable benefits in accordance with organizational policy.

Our Approach

Our Transitional Housing and Drop-In Center is committed to providing a safe, respectful, clean, and supportive environment while helping individuals identify a realistic pathway from homelessness or housing instability toward permanent housing and greater self-sufficiency.

The Case Manager plays a central role in this mission by combining consistent participant engagement with strong knowledge of housing, employment, benefits, and community resources throughout Yonkers and Westchester County .