IT Business Analyst

Title IT Business Analyst

Location - Houston Metro - on-site

Salary 130k + medical, dental, life, PTO and eligible for discretionary bonus

Our client, a well established organization based in the Houston market place is seeking a IT Functional Analyst to join their team. This role gathers key processes/data bridge the gap between strategy and execution, helping streamline and enablement of the business processes.

In addition to developing deliverables, views, and viewpoints, the IT Functional Analyst synthesizes work across multiple disciplines including strategy development, business analysis, process management, operations, and systems analysis.

Duties / Responsibilities

• Align best practices to support a lean enterprise vision and standardized operating model across the organization.
• Partner with end users to understand business needs and apply in-house strategies and supporting solutions.
• Support backlog management and capacity utilization of resources.
• Support the Enterprise Solutions Director in developing strategic business requirements.
• Support organizational alignment, including defining roles, responsibilities, training, and communication methods to improve speed to customer.
• Help align enterprise AI solutions and develop secure AI prompt frameworks to support data governance.
• Support process control initiatives focused on continuous improvement and value creation.
• Develop performance metrics and KPIs focused on measurable outcomes, improvement tracking, and team recognition.
• Capture tactical and strategic enterprise goals and align them with organizational metrics.
• Assist stakeholders in managing daily operations while continuously improving performance and maintaining competitive advantage.
• Create collaboration channels across operational areas to improve communication, best practice sharing, and workforce development.

Skills

• Working knowledge of distribution and manufacturing ERP systems and end-to-end operational workflows (from order entry through delivery and all intermediate processes).
• Multi-site leadership experience across multiple companies, including global or multi-location environments.
• Strong ability to map end-to-end automation workflows, identify inefficiencies, and implement AI-driven solutions aligned with business goals.
• Experience collaborating cross-functionally to define requirements, use cases, and drive AI adoption across business units, including data governance, workflow design, security, maintenance, and functionality.
• Experience with software implementation, integration, and ongoing system support.
• Ability to analyze and refine business, functional, and technical requirements.
• Project management experience.
• Education and Experience
• 10+ years of experience in IT Business Analyst
• Workflow automation experience, including AI-integrated process mapping and tool orchestration (e.g., Zapier, Make, n8n).
• Requirements gathering experience, translating business needs into AI use case specifications.
• Familiarity with LLM platforms such as ChatGPT, Claude, and Gemini, including API integration basics.
• Data and analytics experience, including AI output evaluation, prompt iteration, and A/B testing responses.
• Strong stakeholder communication skills, bridging technical AI teams and non-technical users.
• Strong documentation skills, including SOPs, prompt libraries, and workflow playbooks.
• Working knowledge of Progress 4GL libraries, OpenEdge Studio, Progress AppServer, GUI tools for web services, MS SQL queries, and Windows OS.
• Background in software development, technical support, or systems integration roles.
• Experience with multi-site management and process implementation.
• Familiarity with ERP systems, business platforms, and enterprise solution support.