Account Coordinator, Sports

Account Coordinator

We are seeking an Account Coordinator to join our Sports team. While this role is remote, we prefer candidates in the NY/NJ area and they will work east coast hours (9:00 AM 6:00 PM ET). The right candidate for this role will be engaged in the below activities:

• Conduct engaging and informative live presentations of our website and services to new and renewing clients so they can find music efficiently
• Gather feedback and survey data on presentations to develop product insights.
• Engage and educate clients on music director and other APM offerings and services
• Manage client log ins: creation, deactivation, troubleshooting log in issues
• Manage pipeline in Salesforce CRM
• Follow up with clients for usage reporting
• Manage and track the lifecycle of renewals across both Account Executives' book of business. Develop processes to ensure renewals are scheduled, negotiated, proposed, and signed.
• Analyze client reporting and health: Grow positive signals/behaviors and intervene on negative signals
• Liaise between Sports team and Marketing department on a number of recurring and oneoff marketing projects, including but not limited to email campaigns, social media initiatives, landing pages and pitch decks
• Consistently update contact information in CRM as contacts move throughout the industry
• Run a variety of reports using Salesforce CRM and other internal databases
• Stay up to date with industry / competitive landscape / new product features / services / pricing. Execute on proactive/forward-thinking strategy to overservice clients ahead of key events.
• Take detailed notes on internal and external Zoom/video calls and execute relevant action items
• Have a creative approach to identify client needs and suggest appropriate solutions, products and/or services
• Handle both internal and external scheduling for Account Executives
• Manage and execute timely outreach to clients throughout key timeframes of their seasons
• Generate awareness and adoption of new website features and services
• Respond to client questions and concerns with prompt, thoughtful service
• Other duties as assigned

Requirements:

• Passion for the intersection of sports entertainment and music
• Experience in customer success, account management or similar positions
• Highly organized with meticulous attention to detail
• Strong presenter who is comfortable going off-script and communicating clearly and confidently with diverse audiences.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to multi-task and keep the team and your tasks organized
• Problem-solving mindset for our clients and the company
• Comfortable taking in and making outbound calls to customers
• Experience with CRM software (e.g., Salesforce)
• Intermediate Excel skills
• Solid note-taking skills
• Ability to give and receive constructive feedback with openness and professionalism

What's in it for you?

• The opportunity to work within a tight-knit and collaborative team that values new ideas and outside perspectives
• A challenging, but rewarding, opportunity to develop new ideas and creative solutions in an industry that changes yearly, quarterly, and sometimes overnight.
• Health benefits, 401k, life and disability benefits and a generous time-off policy
• Team building and attendance to industry events

Cover Letter Note:

• Send your 3 favorite sports teams (and why they are your favorite) as part of your cover letter