Inside Sales & Customer Success Specialist - HYBRID!
WAC Lighting
Job Description
Job Description
Inside Sales & Customer Success Specialist
Hybrid | Port Washington, NY 11050 (Western Nassau County / Long Island)
Drive Growth for an Industry-Leading LED Lighting Systems & Smart Technology Manufacturer!
You'll partner closely with outside sales representatives, distributors, contractors, architects, designers, and project stakeholders to identify opportunities, solve problems, support product adoption, and drive revenue growth across your assigned business channel and territory.
If you enjoy building relationships, supporting customers, uncovering opportunities, and being a trusted resource throughout the sales process, we would be excited to hear from you!
Why Join WAC Group?
- Beautiful newly renovated headquarters with FREE onsite EV charging!
- Robust benefits and perks packages!
- Merit-based compensation structure!
- Career growth opportunities!
- Culture of innovation and a fast, exciting, team focused culture!
What You'll Do
Become a Trusted Partner to Customers and Sales Teams
- Serve as a primary point of contact for customers, distributors, and sales representatives
- Respond to inquiries quickly and professionally
- Build lasting relationships that drive customer satisfaction and repeat business
- Support customers through the entire project and order lifecycle
Drive Sales Growth
- Partner with outside sales representatives to pursue new business opportunities
- Identify upsell and cross-sell opportunities
- Support promotional initiatives and product launches
- Drive leads and opportunities through HubSpot and CRM tools
Own the Customer Experience
- Collaborate with Engineering, Quotations, Supply Chain, and Customer Service teams to ensure successful outcomes
- Help customers navigate complex projects and product selections
What Success Looks Like
In this role, you will:
- Consistently deliver exceptional customer service
- Respond quickly to customer and sales team requests
- Convert inquiries into opportunities
- Support territory growth and sales objectives
- Maintain strong CRM data integrity and pipeline visibility
- Become a trusted resource for customers and internal teams alike
What We're Looking For
- 2+ years of lighting industry, electrical distribution, controls, construction, specification sales support, or closely related experience
- Strong customer service and relationship-building skills
- Ability to thrive in a fast-paced environment with multiple priorities
- Experience using CRM systems such as HubSpot, Salesforce, SAP, Zendesk, or similar platforms
- Willingness and ability for occasional to trade shows, customer visits, and industry events
Ideal Backgrounds
You may have achieved success in these areas or others and be ready to advance your career!
- Inside Sales Representative
- Sales Support Specialist
- Customer Success Specialist
- Quotations Specialist
- Lighting Sales Representative
- Electrical Distributor Sales Associate
- Customer Account Specialist
The expected salary is $66,300 - $68,00. The actual compensation will be determined based on experience and other factors allowed by law.
We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development. For immediate consideration please apply as instructed. Given the high volume of responses, only qualified candidates will be contacted.
WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC Group complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Please note, all responsibilities outlined in the above job description are subject to change as needed. All efforts will be made to ensure proper notice is given for changes in responsibilities.
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