Customer Service Representative

Inside Sales Representative

We are seeking an experienced, motivated, and customer-focused Inside Sales to join our fast-paced pest control office. This role serves as a primary point of contact for customers while actively driving sales, following up on quotes, and closing service agreements. This position is ideal for someone who enjoys speaking on the phone, solving problems, and earning commission based on performance. A&C Pest Management, a growing family-owned business, is dedicated to providing environmentally friendly pest solutions with exceptional customer service. We are seeking a motivated and friendly Inside Sales Representative to join our team. If you have the initiative and desire to help others, this could be the perfect position for you!

At A&C Pest Management, we believe in continuous self-improvement and skill development to serve our customers with the most positive experience during their time of need.

Core Values (L.E.A.F.S.)

• Learning.
• Empathy.
• Accountability.
• Fun.
• Servant Heart.

Key Responsibilities

Customer Interaction & Sales:

• Handle inbound and outbound customer calls in both a sales and customer service capacity.
• Identify customer needs and present appropriate pest control solutions.
• Close sales and meet or exceed established sales goals.
• Follow up on prior quotes and verify completion of agreements.

CRM & Administrative Support:

• Prepare and send proposals using the company CRM.
• Maintain accurate customer and sales records.
• Review and reconcile sales reports for accuracy.

Business Development:

• Proactively source new sales opportunities.
• Build long-term customer relationships through follow-up and service excellence.

Team Collaboration:

• Communicate effectively with team members and management.
• Support company goals while maintaining a customer-first mindset.

Qualifications

Education:

• GED or equivalent required.

Experience:

• Minimum of 2 years of sales experience required.
• 34 years of stable work history required.
• Pest control or related industry experience preferred but not required.

Skills:

• Strong phone presence with the ability to sell solutions.
• Excellent verbal and written communication skills.
• Creative problem-solver with a results-driven mindset.
• Ability to work independently and as part of a team.
• Working knowledge of CRM systems and scheduling tools.
• Proficient with Gmail, Google Drive, Microsoft Word, and Excel.

Key Attributes:

• Upbeat, positive, and motivated.
• Confident and comfortably competitive.
• Accountable with strong follow-through.
• Professional appearance.
• Commission-driven and goal-oriented.

Training:

• On-the-job training for CRM, sales processes, and phone systems.
• Video and written training materials for continued reference.

What We Offer:

• $21.00/hour plus commission on all completed sales.
• Performance-based earning potential.
• Ongoing development and training.
• Vacation and holiday pay.
• Health insurance
• IRA
• And more!

A&C Pest Management is an Equal Opportunity Employer.