Builder Support Representative
$24 per hourAcara Solutions
Acara Solutions is looking for a Builder Support Representative for one of our clients in Fort Worth, TX. This is a contract position.
Pay Rate $24/hr
The primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders, creating orders, communicating backorders, scheduling deliveries, trouble-shooting issues, and assisting with billing discrepancies. Most of the customer interactions will be by phone or email.
Key Responsibilities
ADMINISTRATIVE
- Maintain a full understanding of product lines, nuances to products, and be able to create complete, accurate specifications on demand.
- Utilize Eclipse to manage backorders communicated by writer (calling queue).
- Receive and execute purchase orders on behalf of customer's needs.
- Manage backorders by contacting vendors for updates on ETAs and communicate to the writer and the customer. Provide solutions as needed.
- Enter Service Now tickets for maintenance issues, technical issues.
- Successfully complete all assigned training within given timeframe.
- Schedule delivery and install
- Work with the builder to reconcile billing discrepancies
- Interface with project managers and construction superintendents to coordinate deliveries, provide ETA, etc.
- Release products by “need by” dates
- Follow company & showroom level standard operating procedures.
CUSTOMER FOCUS
- Answer phones promptly (within three rings) using Reece phone etiquette.
- Own the call by trouble-shooting issues and following up with updates until resolved.
- Provide clear communication to customer as well as writer utilizing internal notes section in Eclipse and/or Salesforce
- Work closely with vendors to make sure product shipment /delivery dates are adhered to and communicate changes appropriately to the customer.
- Achieve Net Promoter Score (to be implemented) and online reviews of >4.5.
- Routinely share feedback with Manager, tracking trends of customer issues and communicating potential process improvements.
About the Opportunity:
Why You'll Love Working Here:
•Supportive, team-driven culture that values collaboration, transparency, and accountability
•Opportunity to grow your career with a global workforce solutions leader serving multiple industries
•People-first environment that encourages employees to bring their authentic selves to work
•Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates
Why This Opportunity is Exciting:
This role offers the chance to join a company that prioritizes both people and performance—where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
What You'll Do:
Job Requirements
Minimum Qualifications
What education and experience are required?
- Associates degree or higher
- 1+ years in customer service role for a complex sales cycle in similar industries
- Proficient in Microsoft Suite of products
Preferred Qualifications
- Bachelor's degree or higher
- More than 1 year of experience in a similar customer service role
- Strong technical knowledge and ability to learn software such as Salesforce
After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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