Front Desk Agent

Job Description

Job Description

Description:

About Our Company

We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators!

We are currently hiring a Front Desk Agent

About Le Meridien Clayton

Le Meriden St. Louis – Clayton is where the creative-minded, the culture seekers, and those who live to savor the moment unlock the destination of St. Louis. This Clayton hotel is more than a typical hotel stay; it is an experience. Located in the epicenter of the chic Clayton business district, minutes from Forest Park, downtown Saint Louis, and WashU, this luxurious hotel celebrates art through an effortless blend of simplicity and comfort with style and detail. Immerse yourself in the culture and events during our year-round rooftop activations or take yourself on an exquisite culinary journey at our on-site French-inspired restaurant, Café La Vie. Our guests appreciate our thoughtfully designed guest rooms with views of the local area and our world-class amenities, including our state-of-the-art fitness center featuring Peloton. There is no better place to gather than in our over 17,000 square feet of stylish event space. Join us in this genuine journey while you are in St. Louis - Clayton

You should join our team if you believe...

It’s energizing to create memorable guest experiences every single day.
• It’s inspiring to lead by example and support a team that thrives on service excellence.
• It’s fulfilling to resolve challenges with empathy, professionalism, and efficiency.
• That exceptional guest service is the heart of hospitality and sets the tone for everything else.

POSITION SUMMARY:

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

• Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
• Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
• Acquaint guests with city attractions, community events and nearby areas of interest.
• Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
• Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
• Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
• Responsible for proper key control and other security measures.
• Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
• Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Properly handle lost and found items.
• Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
• Report all maintenance issues for guest satisfaction.
• Report to work wearing the required uniform and meeting professional grooming standards.
• Maintain confidentiality of all guests and hotel information
• Perform other duties as assigned.
• Actively participate in ongoing training.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.

Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.

Ability to deal with guests when they are angry or upset.

Professional appearance and demeanor.

Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.

Previous cashier experience/ Basic accounting skills.

Ability to work quickly and thoroughly when under pressure.

Knowledge of hotel facilities and features.

Ability to attend to more than one task at a time.

Ability to maintain excellent attendance and punctuality.

Knowledge of area and surrounding communities.

EXPERIENCE:

Customer Service experience preferred.

PHYSICAL DEMANDS:

Must be able to stand for long periods of time.

May include crowded office setting or “close quarters”.

General office environment with limited physical activity.