Presentation Manager - Wynn Nightlife

Company Description

Job Description

The Presentation Manager is responsible for designing, executing, and scaling VIP bottle presentation experiences across Wynn Nightlife venues. This role ensures a consistent, high-end guest experience that drives revenue through precision, personalization, and operational excellence.

Core Responsibilities

VIP Experience & Execution

• Own end-to-end execution of VIP bottle presentations across all venues
• Deliver structured, tier-based presentation experiences aligned with spend levels
• Coordinate real-time execution including music, lighting, and staff choreography
• Ensure seamless service flow, including timely first pours and VIP-first service standards
• Maintain a clean, elevated, and non-intrusive presentation style aligned with luxury positioning

Program Development & Standardization

• Build and implement a Wynn Nightlife presentation playbook across venues
• Create and manage tiered presentation packages based on spend ($1K-$25K+)
• Establish consistency in delivery while allowing for venue-specific identity (XS, EBC, etc.)
• Integrate personalization strategies based on guest profiles

Team Leadership & Training

• Train and manage presentation teams including servers, hosts, and support staff
• Develop structured training programs focused on timing, precision, and guest interaction
• Conduct pre-shift alignments to ensure team readiness
• Hold teams accountable to presentation standards and performance expectations

Operational & On-Floor Leadership

• Oversee execution during peak nightlife hours
• Coordinate cross-functional teams in real time
• Troubleshoot service or execution issues immediately
• Maintain presence during high-value guest activations and major events

Revenue & Experience Optimization

• Drive revenue through elevated VIP experiences
• Identify upsell opportunities through upgraded presentation tiers
• Track performance metrics and guest feedback
• Continuously refine presentation strategies

Qualifications

• 3-5+ years in nightlife, hospitality, or luxury service
• Strong understanding of VIP service and bottle service operations
• Experience managing teams in high-volume environments
• Detail-oriented with focus on execution and guest experience
• Ability to work late-night and fast-paced environments

Key Competencies

• Execution under pressure
• Attention to detail
• Team leadership
• Guest experience focus
• Operational discipline

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.