Retail Customer Service Specialist

Customer Service Specialists are essential to our retail stores. They work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, recommend solutions, and promptly resolve any concerns to ensure maximum client satisfaction. Specialists stay up-to-date with product features, maintain high visual standards, and must consistently meet the store’s sales goals. The selected candidate will work at Store #723989 (1665 W. Winnecone Ave, Ste A, Neenah, WI 54946). This is a PART TIME position with a starting pay of $18 per hour. Job duties involve contact with customers, including minors, and handling cash and other payment methods. A criminal history review is required to protect the safety of our customers, staff, and the public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in‑stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements Must be at least 18 years of age Must be legally authorized to work in the country of employment without needing sponsorship now or in the future Must have a valid, unrestricted driver’s license Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications Have at least a high school diploma or GED Have at least one year of experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint‑related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. #J-18808-Ljbffr Sherwin-Williams