Intake Case Manager

Intake Case Manager

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

Our mission is to empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency. Our vision is for every individual to embody their worth and value with self-esteem, hope, and abilities restored, thriving in affordable housing.

Guiding principles include treating all people as we ourselves would wish to be treated, judging our effectiveness by the extent to which individual lives are saved and improved, leading by example, doing what we say we do, and being open and honest in our relationships.

Our motto is: It Takes All of Us to End Homelessness.

Purpose: Help individuals and families on their journey to stable housing and greater self-sufficiency by providing compassionate support, guidance, and personalized case management. In this role, you'll develop meaningful case plans, connect clients with community resources and housing programs, and help them secure affordable housing that aligns with their needs, budgets, and program guidelines. We're looking for someone who is resourceful, empathetic, and passionate about making a lasting impact in the community. Bilingual Spanish/English skills are a plus and offer an additional opportunity to serve and connect with a diverse population.

Responsibilities:

• Serves as the first point of contact and "face" of the Housing Department, greeting clients in person, by phone, and via email.
• Manages incoming phone calls, voicemails, and walk-in (drop-in) clients, ensuring timely, respectful, and trauma-informed communication.
• Provides clear information on housing programs, services, and community resources.
• Conducts initial screenings to determine basic eligibility for housing programs and rental assistance via phone.
• Distributes and explains applications, program requirements, and next steps.
• Refers clients to appropriate internal staff or external partner agencies when needed.
• Communicates with program expectations, including requirements and potential outcomes of committee decisions.
• Advocates on behalf of clients by presenting relevant information to committees for program consideration.
• Ensures client needs and barriers are clearly communicated to support fair and informed decision-making.
• Maintains a client-centered, respectful approach in all interactions.
• Manages and distributes housing-related email lists, updates, and program announcements.
• Coordinates communication between clients and case managers, ensuring follow-up and continuity of care.
• Assists with scheduling appointments and maintaining organized communication channels.
• Maintains accurate and timely records of client interactions, referrals, and communications.
• Assists with basic data entry and documentation in systems as required (e.g., intake notes, logs).
• Supports reporting needs by collecting and organizing necessary information.
• Provides basic guidance and assistance with resumes, job searches, and employment resources.
• Helps connect clients to community services, including housing, employment, and supportive resources.
• Ensures clients have access to immediate basic needs information (hygiene, food, etc.) through referrals.
• Works closely with other housing staff to ensure smooth daily operations and client flow.
• Communicates staff availability and supports coverage when team members are unavailable.
• Participates in team meetings and contributes to a positive, collaborative work environment.
• Builds and maintains relationships with community partners and service providers.
• Other duties as assigned by Manager and assistant manager.

Core Job Requirements & Top Priorities:

• Computer skills including Microsoft Office, UHMIS, and ability to learn new programs.
• Experience in Human Services and with a variety of populations (mentally ill, disabled, substance abusers, etc.).
• Ability to solve problems, make decisions, resolve conflicts, and listen.
• Ability to deal calmly in crisis situations.
• Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality.
• Knowledge of community resources.
• Ability to be flexible.
• Other duties as assigned.

Behavioral Competencies:

• Accountability
• Adaptability and flexibility
• Conflict resolution
• Counseling skills
• Honesty/integrity
• Teamwork and collaboration

Education & Other:

• Associate degree preferred.
• Human Services experience.
• Experience with disabilities helpful.
• Valid Utah Driver's License.

Full-Time Employee Benefits (Eligible 1st of Month after 60-days):

• Medical
• Dental
• Vision
• Life & Disability
• 401k
• EAP (Employee Assistance Program)

Compensation: Pay is $20/hour

Location: St. George, Utah

Position Type: Full-Time Position (30-40 hours per week)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint.