Service Coordinator

Job Description

Job Description

Join our Team of Employee Owners!

Why work for a company when you can own it?

Cummins-Wagner is seeking a Service Coordinator at our Elizabethtown, PA location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution and service of industrial and mechanical equipment.

Job Title: Service Coordinator

Salary Range: $20.00-$30.00 per hour

Department: Pennsylvania Service

Location: Elizabethtown, Pennsylvania

Reports To: Service Coordinator Supervisor

Job Overview:

The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.

Our most successful Service Coordinators:

• Possess superior communication and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Telephone & email reception for incoming service calls
• Possess a High School Diploma, or equivalent
• Strong written and verbal communication skills
• Experience in a customer service role for mechanical equipment is a plus*
• Excellent computer proficiency is required; advanced Microsoft Excel preferred*
• College degree or administrative experience in a business environment preferred*
• Must be able to pass background and reference checks, as well as a drug test

Scope of responsibility:

• Serve as first point of contact for service customers
• Resolve customer issues and ensure high levels of customer satisfaction
• Communicate with service technicians to ensure that customer needs are met
• Facilitate service workflow from quoting through invoicing
• Process billings, charge-backs, and warranties
• Order parts for preventive maintenance service and repair jobs as required
• Maintain Service filing system
• Complete pre-qualification forms for customers
• Books hotel/motel for technicians as needed
• Schedule and dispatch to optimize technician utilization and workload balancing
• Update and maintain Service calendar
• Perform all other duties as assigned

Cummins-Wagner Competitive benefits package:

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long-Term Disability Insurance

Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985.