Console Operator, Guest Support Services 40 Hours, M-F Eves, 3-11:30 pm, Rotate Holidays

POSITION SUMMARY:

Under direct supervision of the Telecommunications/Operator Services Manager, operates the hospital’s telephone paging, alert and contingency recall systems. Provides patient, services and staff related information to the general public, patients, hospital staff and maintains on-call/rotation schedule for clinical staff.

Position: Console Operator, Guest Support Services

Department: Guest Support Services

Schedule: Full Time, 40 Hours, M-F Eves, 3-11:30 pm, Rotate Holidays

JOB REQUIREMENTS

EDUCATION:

• Work requires a High School level of education

EXPERIENCE:

• Six to twelve months of previous experience with telecommunications equipment, on-line databases and paging systems.

KNOWLEDGE AND SKILLS:

• Work requires the analytical skills to gather and interpret data and to follow established procedures.
• Work requires the ability to exchange information on factual matters, schedules, appointments, greet visitors, explain hospital policies or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors or hospital employees.
• Work requires regular sitting.
• Work requires ability to check documents for accuracy.
• Work requires regularly inputting/retrieving data from computer systems.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.