IT Support Specialist

IT Support SpecialistAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.In the role of IT Support Specialist, we'll count on you to:Apply technology to address business needs and constraintsAssist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resourcesCombine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer serviceParticipate in enterprise-wide IT projects and initiativesDiagnose system hardware, software, and operator problemsProvide advanced troubleshooting on complicated IT issuesProvide support for software applicationsProvide desk side training upon request for enterprise applicationsRequest hardware and software through the requisition system as directed by their supervisorProvide hardware support, printer and printing supportAssist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assetsAssist the IT Support team with software inventory where requiredProvide local office coordination and communication of technical support topics/issues of interestUnderstand client business needs and effectively match client business needs to technology solutions to implement desired solutionsWork with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.Perform other duties as neededPreferred Qualifications:Knowledge of MicroStation, AutoCAD, ProjectWise and/or GISThis position may include travelWorking knowledge of Windows 11/M365.Knowledge of A&E IndustryAssociate's degree in Computer Science/MIS-related area or equivalent work experienceRequired Qualifications:Associate's degree in Computer Science/MIS-related area or equivalent work experienceA minimum of 1 year of experience in technical support of PC, networks and serversExcellent working knowledge of personal computer and peripheralsExperience in systems operations and maintenanceWorking knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.Working knowledge of Microsoft Office applicationsExcellent client service, interpersonal and communication skillsSelf-starter able to handle multiple tasks and deadlines with minimal supervisionSchedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected, and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.