Sales Support Coordinator

Sarasota, FL | On-site | Full-time | Monday–Friday 8:15am – 5pm We are seeking a motivated and versatile individual to join our team as a Sales Operations Representative. This role combines elements of sales support and operational coordination to ensure smooth operations and optimize our sales activities. The successful candidate will possess excellent organizational skills, a proactive attitude, and a passion for providing exceptional customer service. This position offers a unique opportunity to gain hands-on experience in both sales and operations within a dynamic and fast-paced environment. WHAT YOU WILL DO IN THIS ROLE: Assist in organizing and coordinating sales meetings, client visits, and trade show participation. Identify potential target dealers and gather relevant industry information. OPERATIONS COORDINATION Coordinate with dealers and internal departments to ensure timely delivery of product and services. Help streamline operational processes and identify areas for improvement to enhance efficiency. Collaborate with the operations team to maintain accurate documentation, including invoices and sales orders. Assist the sales team with diverse tasks to ensure dealer or customer submissions are handled appropriately and in a timely manner. CUSTOMER SERVICE Promptly address customer inquiries and resolve issues with exceptional customer service. Liaise between dealers, sales representatives, and operations teams to ensure smooth communication and order fulfillment. Handle customer complaints or escalations, striving to achieve satisfactory resolutions. Proactively follow up with dealers to ensure their satisfaction and identify opportunities for upselling or cross-selling. WHAT MAKES YOU THE IDEAL CANDIDATE: Bachelor's degree in business administration, marketing, operations, or a related field is preferred. Previous experience in sales support, customer service, or operational coordination is desirable but not mandatory. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Excellent written and verbal communication skills to engage with internal teams and external stakeholders. Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. Detail-oriented mindset with a commitment to accuracy in data entry and document management. Proactive and self‑motivated individual who can work independently and as part of a team. Strong problem‑solving abilities and a willingness to learn and adapt in a dynamic environment. This is a full‑time position with the potential for growth and development within the organization. If you are a motivated individual with a passion for sales and operations, and you enjoy working in a collaborative environment, we invite you to apply for this exciting opportunity. CCG offers the most competitive compensation in the industry along with career advancement opportunities and a full‑time benefits package including health, dental and vision insurance; 401(k) with company match; paid time off benefits and more. Salary commensurate with experience and ability. ABOUT US: Certified Collectibles Group is the world’s leading provider of expert, impartial and tech‑enabled services that add value and liquidity to collectibles. Its iconic companies include Numismatic Guaranty Company (NGC), Paper Money Guaranty (PMG), Certified Guaranty Company (CGC) and Authenticated Stamp Guaranty (ASG). Since 1987, the Certified Collectibles Group companies have certified over 100 million coins, banknotes, comic books, TCGs, sports cards, video games, home video collectibles, stamps and more. Today, CCG serves the world of collectibles online and at its offices in the United States, United Kingdom, UAE, Germany and China. Subject to terms and conditions. Ask for details. #J-18808-Ljbffr