Operations & Customer Experience Manager
$32 - $40 per hourLHH
LHH is working with a client in Greensboro searching for a Operations & Customer Experience Manager to join their team! This role will be onsite M-F 8-5, contract-to-hire paying $32-40/hr. based on experience. This position will be focused on overseeing administrative and customer-facing operations throughout a territory. Must have prior experience in leadership and resolving escalated customer issues to be eligible for this role.
Responsibilities:
- Oversee a team of Customer Service Coordinators and Permit Technician within immediate territory
- Collaborate with leadership closely to identify challenges, areas for improvement, daily/weekly/monthly objectives, etc.
- Manage internal dashboard and metrics to track each phase of project to completion
- Act as point of contact for internal employees regarding escalated customer issues and work with Director of Operations to identify a solution
- Ensure consistent customer contact throughout project lifecycle
- Identify areas for performance and process improvement
Qualifications:
- Prior experience managing a team and owning a process
- Experience handling escalated customer issues
- Must have strong communication skills
- Ability to prioritize, multi-task and shift immediate focus throughout the day
- Adaptable to change
Vacancy posted 2 hours ago
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