Accounts Receivable Specialist

IS THIS YOU? You know AR. You have managed an aging report, chased down past‑due balances, resolved billing disputes, and kept a receivables function running without someone looking over your shoulder. You want a stable, professional office environment, a consistent schedule, and a company that actually pays you well for what you know how to do. About the Company We are an independently owned SERVPRO franchise based in Salem, MA, handling water damage mitigation, fire and smoke restoration, mold remediation, and commercial loss projects for insurance carriers and their policyholders across Massachusetts and New Hampshire. We are a preferred vendor for major national insurance programs, which means structured billing cycles, real receivables complexity, and consistent, year‑round volume. Job Summary This is a full‑time, on‑site position in Salem, MA – Monday through Friday, 8:00 AM to 5:00 PM. No nights, no weekends, no on‑call rotation. Responsibilities Generate and submit invoices to insurance carriers, TPAs, commercial property managers, and individual customers. Manage and work the AR aging report proactively – not waiting for accounts to go 90 days before acting. Track insurance carrier payments, including partial payments, payment holdbacks, and supplement approvals. Contact adjusters, carrier representatives, and policyholders to resolve disputes and collect on outstanding balances. Post payments, credits, and adjustments accurately in the accounting system. Prepare aging summaries and AR reports for management review. Coordinate with Project Managers to ensure job documentation supports every invoice. Maintain clean, audit‑ready AR records and customer account files. Support month‑end close activities tied to receivables. Identify and drive process improvements that reduce DSO and improve cash flow. Qualifications At least 2 years of dedicated accounts receivable experience – invoicing, aging management, and collections. Hands‑on experience managing an AR aging report and following up on past‑due accounts. Proficiency in accounting software – QuickBooks, Sage, NetSuite, or similar. Solid Excel skills: VLOOKUPs, pivot tables, and reconciliation work. Ability to communicate professionally and assertively with customers and carriers when money is on the line. High attention to detail – invoice accuracy and payment posting errors cost real money here. Clean background – required for all positions. Preferred Experience billing insurance companies, TPAs, or other multi‑payer environments (property insurance, healthcare, or similar). Prior work in restoration, construction, or field‑service industries. Familiarity with Xactimate, Dash, Encircle, or PSA restoration platforms. Experience with month‑end close and formal AR reconciliation reporting. An associate’s or bachelor’s degree in Accounting, Finance, or Business – or equivalent hands‑on experience. Pay & Benefits $25.00 – $28.00 per hour, based on experience – paid weekly. No nights, no weekends – Monday‑Friday, 8 AM–5 PM only. Health, dental and vision insurance. Full benefit package (including 401(k) with employer match). Paid time off. Year‑round stable employment. On‑site position in Salem, MA; convenient North Shore location. Legal Disclosure All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. This role requires dedicated AR experience. Please review the requirements above before applying. #J-18808-Ljbffr SERVPRO®️ Team JRF