Project Manager

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $125,000.00/yr Job Summary: We are seeking a highly skilled Project Manager with experience in IT Managed Services and a strong engineering background to lead and deliver complex IT and infrastructure projects. This role requires deep technical expertise, strategic planning, and the ability to work cross-functionally to ensure seamless execution of managed services projects. The ideal candidate will have experience managing client relationships, overseeing service delivery, and optimizing IT operations for enterprise clients. Key Responsibilities: Project & Service Delivery Management: Lead end-to-end execution of Managed Services projects, ensuring timely delivery within scope, budget, and quality standards. Oversee service transition, implementation, and ongoing support for IT infrastructure, cloud, and network services. Collaborate with technical teams to design, deploy, and optimize managed service solutions. Monitor and ensure SLAs (Service Level Agreements) and KPIs are met or exceeded. Identify potential risks and develop mitigation strategies to ensure project success. Client & Stakeholder Management: Act as the primary point of contact for clients, ensuring clear communication and alignment of business objectives. Manage expectations, resolve escalations, and provide strategic guidance to clients on service improvements. Work closely with internal teams, including engineering, operations, and sales, to enhance service offerings. Technical & Engineering Oversight: Utilize engineering expertise to bridge the gap between technical teams and business stakeholders. Support the development and deployment of solutions related to cloud computing, networking, cybersecurity, and IT infrastructure . Ensure adherence to industry standards, compliance requirements, and security best practices. Process Optimization & Continuous Improvement: Drive ITIL-based service management processes for incident, problem, and change management. Identify opportunities to enhance efficiency, reduce costs, and improve overall service delivery. Implement automation and best practices to improve operational performance. Required Skills & Experience: 5+ years of experience in Project Management within an IT Managed Services or MSP environment. Strong engineering background in IT infrastructure, cloud solutions, networking, or cybersecurity . Proven experience managing projects involving cloud platforms (AWS, Azure, Google Cloud), enterprise networks, or IT security solutions . Strong understanding of ITIL, Agile, and PMP methodologies . Experience with vendor management, service contracts, and third-party integrations . Excellent problem-solving, leadership, and communication skills. Preferred Certifications : PMP, ITIL, PRINCE2, or Agile certifications. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr