Resident Service Coordinator

Resident Service Coordinator

Silver Tree Residential, LLC is one of the fastest growing property management companies in the industry. We were formed in 2009 to operate a growing portfolio of multi-family and senior apartment communities. Our primary goal is to provide the best quality housing possible to our residents with safe, quiet, and amenity filled communities. Our exhaustive resident screening process is important to making each property successful, by aiming to improve the quality of our residents' living environment. Furthermore, we have been successful in achieving extremely high REAC and MOR scores in all of our communities. It is through this firm commitment to excellence, that we at STR demonstrate a resounding record of success with our ever-growing portfolio of housing communities. Silver Tree Residential is looking for a dependable and experienced Service Coordinator to join our team and residents. Plant City Towers is a mid-rise community comprised of 74 apartment homes for SENIORS. We are looking for a compassionate & motivated individual who is willing to uphold our community to the highest standards and help improve the quality of life of our residents.

Essential Functions and Responsibilities:

• Develop relationships and partnerships with multiple agencies and nonprofits in the area to help provide services for residents of the site.
• Link and develop ongoing educational programming, wellness presentations and on-site events for residents that enable, empower and promote resident self-sufficiency.
• Demonstrate a solid working knowledge of federal, state and local resources, including entitlement and means-tested programs available to seniors that support a consumer-directed approach toward independent living.
• Serve as a liaison with medical and professional services providers, and community agencies and/or upon request and/or authorization from the resident or his/her legal representative.
• Report abuse, neglect or exploitation of a resident in accordance and compliance with appropriate state statutes, and standards of ethical practice.
• Shall not provide direct services to residents but may provide limited case management when requested and authorized by the resident.
• Maintain resident files in compliance with HUD and Silver Tree Residential requirements, utilizing such files to prepare and submit HUD regulatory reports as directed.
• Develop and maintain a resource directory for the apartment community.
• When consumer-directed, assist the resident, family and designated representatives with transition into and out of the facility.
• Accompany Community Director on apartment inspections, and collaboratively assess and coordinate plan with residents to continue to age in place. Service Coordinator will follow up on any referrals from inspections from property management team.
• Create monthly calendar and site newsletter with input from Community Director and other staff as needed.
• Attend home visits of prospective tenants to engage in early communication about Service Coordination program and assist in move in process.

Qualifications:

• Individual will possess a minimum of a bachelor's degree in gerontology, social work or related field. Master's degree and/or AASC Professional Services Coordinator certification is preferred but not required.
• Individual will possess a minimum of three years of experience providing social services and a genuine interest in continuing education that directly serves the elderly.
• Individual will be informed as to legal liability issues relevant to the provision of social services to at-risk populations.
• Individual will possess a sincere commitment and passion to serve an elderly population characterized by physical, functional, social and cognitive challenges.
• Individual will possess strong written and verbal communication skills, and the ability to problem-solve, educate and advocate for vulnerable adults.
• Excellent organizational skills and knowledge of MS Office and experience with Excel spreadsheets is required.