Administrative Assistant and Graduate Program Support Technician

Administrative Assistant and Graduate Program Support Technician ACADEMIC AFFAIRS Norfolk, VA Non-Exempt Full Time Job Description This position supports the general administrative needs for department chair and associate chairs. Assists the department chairs with daily activities in order to carry out their leadership and management responsibilities. Provides project coordination and works collaboratively with supervisors to meet emergent challenges and needs. The position also provides office support for all English graduate programs by maintaining student records, managing budgets and accounting requirements, and providing centralized office support for graduate programs. Works as part of the English department administrative team, supporting other program technicians as needed to accomplish office functions in a timely manner. Minimum Qualifications Demonstrated knowledge of modern office procedures and tools (Microsoft Office Suite, Banner, etc) and strong knowledge of customer service, problem resolution, and management techniques for effective and successful departmental operations. Effective oral and written communication skills with a demonstrated ability to draft and prepare correspondence, reports, spreadsheets, and complete special projects. Strong critical thinking skills required that enable independent decision making, problem solving, and initiating and carrying out projects. Demonstrated ability to coordinate and plan administrative support activities and to prioritize and manage multiple projects simultaneously while producing quality, timely work. Demonstrated ability to promote efficient workflow and to interpret and apply university policies and procedures. Demonstrated ability to communicate effectively with professional and para-professional staff, faculty, students, and external agencies/individuals who may seek assistance from the department. Demonstrated effectiveness working in team setting. #J-18808-Ljbffr