Guest Experience & Community Affairs Coordinator - MGM Yonkers

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
Love creating unforgettable guest experiences and making a meaningful impact in your community? Bring your passion, energy, and hospitality expertise to our team as a Coordinator Admin II – Guest Experience & Community Impact!

THE DAY-TO-DAY:

• Own all requests and complaints submitted through guest experience platforms; resolve issues promptly using discretion and independent judgment, and follow up thoroughly to ensure complete guest satisfaction.
• Oversee the inventory of guest service collateral by conducting regular audits and managing replenishment for frontline service toolkits and guest recovery amenities.
• Manage prize distribution and reward fulfillment for property recognition programs by ordering prizes, tracking acknowledgement forms, and processing payroll documentation.
• Serve as the on-property lead administrator for the corporate employee giving and volunteer portal; organize event logistics, coordinate team outreach, and audit logged volunteer hours for data accuracy and reporting.
• Serve as lead administrator for the Corporate Responsibility Council (CRC) by scheduling recurring meetings, preparing agendas, synthesizing executive discussions into formal meeting minutes, and tracking assigned deliverables to completion.
• Attend select community initiatives to capture digital media content, coordinate internal creative design requests, and manage day-of volunteer logistics on-site.

THE IDEAL CANDIDATE:

• Has a High School Diploma, GED, or equivalent
• Has 1+ Years of Prior Relevant Experience in a customer/external stakeholder service-focused role
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts, with the ability to de-escalate effectively when needed
• Excellent organizational skills and ability to function effectively under time constraints and within established deadlines, with particular attention to detail

THE PERKS & BENEFITS:

• Healthcare, financial, and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

Pay Rate:

The rate for this role is:

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW ? Apply today!