Service Technician

Job Overview We are seeking a skilled and motivated Door Service Technician to join our team. The ideal candidate will be responsible for troubleshooting door service calls, performing repairs, and completing scheduled maintenance based on customer needs. The technician will represent our company in a professional manner, promote our products and services, and ensure exceptional customer satisfaction during every service visit. Qualifications High school diploma or GED required Mechanical and electrical skills required; troubleshooting experience Ability to read and interpret safety rules, manuals, and procedures; write basic reports; and communicate clearly with customers and team members Able to perform basic math and read a tape measure Strong problem‑solving skills with the ability to follow written, verbal, diagram, or schedule‑based instructions Valid driver’s license and clean driving record required; must obtain AAADM certification (ANSI 156.10 & 156.19) within six months of hire Physical Demands Frequently lift and move up to 100 lbs (team lift required for loads 50 lbs and over) Stand, walk, reach, bend, kneel, crouch, climb, and balance regularly Work at heights using ladders to service doors and operators Use hands for handling tools, equipment, and small components Maintain close, distant, peripheral, and depth vision Work Environment Indoor and outdoor environments Moving mechanical parts Electrical components Extreme heat and cold Wet or humid conditions Vibration and airborne particles Job sites may include hospitals, pharmaceutical facilities, office buildings, and retail locations Benefits Competitive compensation based on experience, skills, and certifications Experienced automatic door technicians may be eligible for a sign‑on bonus Generous paid time off to help maintain a healthy work‑life balance Company‑paid holidays throughout the year A company vehicle is provided for travel during the workday Comprehensive medical, dental, and vision benefits to support you and your family 401(k) retirement savings plan Tuition reimbursement to support continued education and skill development Employer‑provided life insurance Coverage of AAADM certification costs and access to ongoing professional development A strong safety culture supported by training, proper tools, and continuous oversight The opportunity to do meaningful work by helping create safe, secure, and accessible entrances for the communities we serve Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate against applicants or employees based on any protected characteristic under federal, state, or local laws. Reasonable accommodations are available upon request. Responsibilities Assist and perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers Diagnose malfunctioning equipment by applying knowledge of system and unit operations to determine the cause and scope of the failure Work with dispatch team and other departments Understand the safe use of equipment and tools in compliance with OSHA standards Complete work orders on computer‑based documents according to established procedures Project a positive image when interacting with customers, employees and management in a cooperative, supportive and courteous manner Communicate and work with the parts and sales departments to ensure the customer’s needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with customers Travel throughout coverage area during the workday; drive safely and efficiently from point to point in the service area Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and in the office Perform work in a variety of customer environments, including exposure to elements and in‑climate weather All other duties assigned #J-18808-Ljbffr Overhead Door Corporation