Customer Care Representative - State Farm Agent Team Member

Job Description

Job Description

Customer Care Representative - State Farm Agent Team Member

Position Overview

Insurance is how families protect what they have built. Chris Bogue State Farm is hiring a Customer Care Representative in Palm Beach Gardens, FL who finds meaning in helping customers prepare for the unexpected and make coverage decisions that fit their lives, goals, and families. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.

Responsibilities

• Provide attentive support on policy, billing, and coverage questions, and follow up to keep customers satisfied
• Answer policy and billing questions and process coverage updates correctly
• Support customers in both Spanish and English with clarity and care
• Work through service concerns calmly and professionally
• Spot gaps in protection while reviewing customer accounts
• Keep in regular touch with customers to build lasting loyalty
• Keep customer files complete and up to date in the agency system

Qualifications

• Insurance experience not required
• Fluent or proficient in Spanish and English, preferred
• A great listener who solves problems with empathy
• Detail-minded, organized, and dependable on follow-through
• Ready to earn your Property and Casualty license
• A professional, upbeat, customer-first approach

Benefits

• A guaranteed base salary plus commission tied to your performance
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off that covers vacation, sick days, and personal time
• Paid holidays throughout the year
• Room to grow into larger roles at the agency
• Team lunches, contests, and agency events

Pay range: $50,000-$75,000 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.