Front Desk Associate

Front Desk ReceptionistCoastal Health OrthoLocation: Orange Park, FLJob Type: Full-TimeAbout UsCoastal Health Ortho is a growing orthopedic practice dedicated to providing exceptional patient care in a welcoming and professional environment. We are seeking a friendly, organized, and customer-focused Front Desk Receptionist to join our team.Position SummaryThe Front Desk Receptionist serves as the first point of contact for patients and visitors. This role is responsible for greeting patients, scheduling appointments, verifying insurance information, managing phone calls, and ensuring an excellent patient experience.ResponsibilitiesGreet and check in patients in a professional and friendly mannerAnswer and direct incoming phone callsSchedule, confirm, and reschedule patient appointmentsVerify insurance eligibility and obtain necessary patient informationCollect copays and process paymentsMaintain accurate patient records in the electronic medical record (EMR) systemCoordinate with clinical staff regarding patient needsHandle general administrative and clerical dutiesEnsure HIPAA compliance and patient confidentialityQualificationsHigh school diploma or equivalent requiredPrevious medical office or front desk experience preferredOrthopedic or specialty practice experience is a plusKnowledge of medical terminology and insurance verification preferredStrong communication and customer service skillsAbility to multitask in a fast-paced environmentProficiency with computers, EMR systems, and Microsoft OfficeBenefitsCompetitive pay based on experiencePaid time offHealth insuranceRetirement plan optionsOpportunities for growth and advancementSupportive team environmentHow to ApplyInterested candidates should submit their resume and a brief cover letter detailing their relevant experience.Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation. #J-18808-Ljbffr