Referral & Resource Specialist

Takes inbound calls, texts, and chats who may be in crisis Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria Provides linkage follow‑up as directed to assure individual accessed services Coordinates with other agencies, organizations and individuals to ensure optimal use of resources, services, and natural support systems Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations Requirements Requires an HS diploma or the equivalent A minimum of 1 year of experience in behavioral health A minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions Any combination of education and experience which would provide an equivalent background BS/BA degree in a mental health or other human services field strongly preferred Two years of experience working directly with individuals in need of behavioral health services preferred Call center experience preferred Suicide and/or Crisis line support experience preferred Bilingual candidates preferred Hard Skills Safety screenings Assessments Documentation Crisis intervention Behavioral health experience Call center experience Linkage follow‑up Collaboration Risk assessment Soft Skills Communication Interpersonal skills Organizational skills Problem-solving Empathy #J-18808-Ljbffr