Front Desk/Medical Receptionist

Front Desk ReceptionistWe are seeking a highly motivated and professional Front Desk Receptionist for our client. The ideal candidate will have prior experience working in a cosmetic or medical spa environment and a passion for providing excellent customer service. This position requires someone who is organized, personable, and thrives in a fast-paced, client-focused setting.ResponsibilitiesGreet clients warmly and provide excellent customer service from check-in to check-outAnswer phone calls, schedule appointments, and manage client calendars efficientlyHandle customer inquiries, provide information on services, and assist with product recommendationsProcess client payments and manage billingAssist clients with completing necessary intake forms and other documentationCoordinate with staff to ensure smooth client flow and timely service deliveryEnsure the reception area is clean, organized, and welcoming at all timesManage inventory and reordering of retail products and suppliesMaintain confidentiality of client information in compliance with HIPAA standardsProcess customer feedback, ensuring that any complaints or concerns are addressed promptly and professionallyPromote services and special offers to clients as part of our sales strategyAssist with basic administrative tasks, including filing, emails, and maintaining client recordsAdhere to all company policies and procedures while maintaining a professional and positive attitudeQualificationsPrevious experience working at a front desk in a cosmetic or med spa environment is requiredStrong customer service and communication skills, both in-person and over the phoneProficient in office software (Microsoft Office, scheduling software, point-of-sale systems)Ability to multitask and work effectively in a fast-paced, dynamic environmentKnowledge of cosmetic treatments and services is preferredExceptional organizational skills with attention to detailStrong problem-solving abilities and a calm demeanor under pressureProfessional appearance and demeanorHigh school diploma or equivalent; additional education or certifications in cosmetology or spa management a plus Phaxis