General Manager

Role Purpose The General Manager/Restaurant experience, driving financial performance, and building a team that reflects the brand's energy and standards. This role leads all aspects of shop operations, from food quality and guest satisfaction to staffing, scheduling, and compliance, while coaching a team of Assistant Managers, Shift Leaders, and Team Members. The General Manager balances hands‑on, in‑shop leadership with the business discipline needed to hit financial goals, and embodies and promotes the mission, purpose, and core values in every shift. Experience & Qualifications Proven experience in restaurant, retail, or hospitality management, ideally in a multi‑unit or fast‑casual environment. Strong understanding of customer service principles, with the ability to assess guest needs and maintain high service standards. Proficiency in business and people management, including scheduling, budgeting, and resource allocation. Experience recruiting, training, and retaining talent, including performance evaluation and coaching. Solid grasp of supply chain fundamentals, including ordering, inventory, quality control, and cost management. Strong financial acumen, including payroll, budgeting, and day‑to‑day P&L management. Excellent verbal communication and active listening skills. Must pass the required Food Safety certification within 3 months of employment. Must be able to work a minimum of 40-45 hours per week, including some weekends and holidays as business needs dictate. What We're Looking For Ideally, we're targeting candidates with 2-5+ years of General Manager experience in QSR or fast‑casual restaurants, although we'd absolutely consider a strong Assistant General Manager who is ready to take the next step. A few key areas of experience we'd love to see: Full restaurant operations, including labor, food costs, inventory, scheduling, and P&L management Proven success hiring, training, developing, and retaining strong teams Experience leading younger Team Members, including college students and first‑time employees Strong understanding of food safety, guest experience, operational standards, and profitability Comfortable working in a fast‑paced, hands‑on environment Ideally lives within 10-15 miles of our Gainesville shop Restaurant brands we'd love to target: Chipotle, CAVA, Sweetgreen, Starbucks, Tropical Smoothie Cafe, Smoothie King, Raw Juce, and similar QSR or fast‑casual concepts. We're certainly open to candidates from other brands if their operational experience and leadership style align with what we're looking for. Preferred Experience managing a team in a fast‑casual or quick‑service restaurant (QSR) environment. Familiarity with POS systems, labor scheduling software, and HRIS platforms such as ADP Workforce Now. Passion for superfoods, healthy living, and the brand. What Would Not Be a Strong Fit Have limited experience in fast‑paced QSR or fast‑casual operations Have primarily worked in full‑service restaurants without comparable operational responsibilities Have not owned scheduling, labor, inventory, or other key financial metrics Prefer managing from the office rather than being actively involved in daily operations Struggle to provide concrete examples of developing people or improving performance Demonstrate a highly transactional or overly authoritarian leadership style Cannot meet the scheduling requirements or has salary expectations far above budget Not the right culture fit or limited experience leading younger teams Did not prepare or research the brand Leadership Style & Cultural Fit This is arguably the most important piece of our search! We're not simply looking for someone who can run a restaurant. We're looking for someone who can lead people, build trust, create accountability, and genuinely care about their team. Our five core values are central to how we evaluate candidates: Real Deal: Turns words into actions, follows through, and leads with authenticity Passion: Brings positive energy, loves what they do, and creates an engaging environment Powerhouse: Holds themselves and their team to high standards while continuously improving Big Wave Chaser: Faces challenges head‑on, takes initiative, and finds solutions Dawn Patrol: Shows commitment, supports the team, and finishes strong together Benefits Bonus: 15% annual target incentive, paid monthly based on performance PTO and 401(k) with company match are included Schedule: Approximately 40-45 hours per week, including a mix of opening, mid, and closing shifts, with weekend availability required Competitive compensation: A competitive base salary, with eligibility to participate in our performance based Monthly Bonus Program and annual performance review process-a direct reward for driving success and growth. Professional development: Our comprehensive training program builds the leadership and operational skills to grow with us - see "Real room to grow" above for what that growth looks like. Comprehensive benefits: Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, and more. Discounts: Enjoy 50% off and one free bowl while on shift. When you're off the clock, receive 30% off - it's a win‑win! Vibrant work culture: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job #J-18808-Ljbffr