Branch Service Associate II

Branch Service Associate II

Since opening our doors in 2007, FVCbank has incorporated a vision of creating a positive and empowering work environment for our employees. Our continuous efforts in supporting our employees to be successful is one of our most important responsibilities. We believe that in order to provide exceptional service to our customers and the community, our employees must be a priority. If you want to join a company that is dedicated to helping you be successful and grow in your career, then join us at FVCbank.

The primary role of the Branch Service Associate II is responsible for the delivery of bank products and services to consumers, businesses, and commercial customers. Position is responsible for professionally presenting bank products and services to existing and prospective customers, assist customers with banking needs, as well as maintaining compliance with State and Federal regulations and Bank policies and procedures. Position is also responsible for platform duties and account maintenance at the branch.

Essential Job Functions

• Provide customers with excellent service and build a rapport that generates customer confidence and loyalty.
• Provide sales assistance to all customers by utilizing the fundamentals of the sales process, including working with customers to determine their financial needs and recommend appropriate products and services to meet those needs.
• Resolve customer queries.
• Support branch in achieving its service, sales and customer retention goals.
• Adhere to all policies and procedures to ensure compliance with operations, security, audit procedures, and fraud prevention to protect customer and bank assets.
• Processes daily monetary teller transactions, mail transactions, deposits, withdrawals, check, loan payments, etc.
• Complete all facets of branch operations including but not limited to branch opening and closing procedures, teller balancing, vault balancing, adhere to bank dual control procedures, maintain branch logs, review and monitor of branch reports, adhere to BSA requirements for monetary instruments and CTRs.
• Perform deposit and debit card account maintenance.
• Perform platform duties including deposit account opening/closing.
• Support digital customer engagement platforms.
• Additional duties assigned as needed.

Job Requirements

• High school diploma or GED
• 1 or more years of prior banking experience, specifically as a teller
• Ability to focus on task and be detail oriented
• Positive attitude
• Computer skills
• Strong analytical skills
• Excellent written and verbal skills

Abilities Required

• Extraordinary customer service
• Self-starter
• Team player
• Leadership skills
• Strong written and verbal communication skills
• Strong and effective planning and organizational skills

Desired Skills

• Prior sales experience
• Mathematical skills
• Strong relationship builder

Additional Requirements

• Ability to sit, stand, kneel, and bend for extended periods of time
• Must be able to operate a computer keyboard, mouse, and other computer components
• Ability to converse and exchange information with all levels of staff within the organization
• Ability to observe, perceive, and identify data
• Ability to travel via air, rail, automobile, and/or bus