Production Support & Incident Analyst
PSR Associates, Inc.
PSR Associates, Inc. seeks a Service Desk Analyst to support a State Agency on a one-year+ contract. You will manage intake, triage, and resolution of production issues, support incident management, and optimize workflows to meet SLA expectations. You will log, assign, monitor, and escalate tickets, communicate with stakeholders during high-impact incidents, and contribute to testing, release alignment, and knowledge management. #J-18808-Ljbffr PSR Associates, Inc.
Vacancy posted 2 days ago
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