Customer Experience Representative- Newark Airport

Customer Experience Representative (CXR)

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at Newark Airport - 132 Carson Rd, Newark, NJ 07114

The schedule available is:

• 40 hours per week
• Must have open availability including days, evenings, overnights, and weekends, based on a shift bid.

We offer a robust Total Rewards Package including, but not limited to:

• Base pay of $20.12 / hour. An additional health care supplement, as determined by the HTA, will be added to the base hourly rate. Additional bonuses may also be available. The health care supplement amount may be adjusted after the first 90 days based on the benefits selected by the employee
• Paid Time Off
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Responsibilities:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform job related duties as assigned
• Work in all customer facing work groups including rental counter, exit booth, greeter or return agent.

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have a minimum of 1 year of customer service experience in retail, guest services, or administrative support
• Must have a minimum of one year of consecutive work experience with one employer
• Must be living within a reasonable commute of no more than 1 hour from this location
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted U.S. drivers license
• Must be able to read, write and understand English

New Jersey DMV Requirements:

First-time drivers and under 21 years old:

If you are a first-time driver and under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey's GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.