Front Office Assistant

Job Description

Job Description

Every OSF HealthCare employee is a Mission Partner, serving the people of our communities with “the greatest care and love.” Throughout our health system, which includes 17 hospitals and more than 150 clinical care sites, core Values such as Justice, Compassion and Integrity support our work together as we live the Mission.

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.

Benefits:

• Medical, dental and vision insurance
• Life insurance
• 401k
• Paid time off

Responsibilities:

• Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration.
• Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.
• Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Requirements:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills
• Basic knowledge of medical terminology, ICD-10 and CPT codes-preferred
• Electronic Medical Record experience-preferred

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
-job-fair-10-2026/

Rockford Job Fair
Thursday, October 29, 2026
10:00AM - 12:30PM
Radisson Hotel & Conference Center Rockford
200 South Bell School Road
Rockford, IL 61108

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
• Dress professionally—First impressions go a long way.
• Bring multiple copies of your resume.
• Doors open at 10:00 AM and the Job Fair ends at 12:30 PM
• Bring a friend—All job seekers are welcome.
• Prepare a brief but effective “brag” to let the people you meet get to know you.
• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
-job-fair-10-2026/