Service Manager

Benefits Start Day 1 for Full‑Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfil our mission to "protect people, enhance lives, and preserve the planet." For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. Day-in-the-Life Every day our teams of Pest Techs are out in the neighbourhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day: Monitoring branch scheduling and ensuring pest tech routes are successfully completed Ensuring regulatory compliance and safety standards are met or exceeded Responding to customer concerns, including resolving cancellation requests Inspecting and evaluating the performance of Pest Technicians Monitoring and maintaining inventory levels of pest control productsFacilitating continual training of local sales and service teams Qualifications An associate’s degree (a four‑year degree is highly desirable) Must possess a valid driver’s licence from state of residence Having 1‑2 years of related experience is very helpful, but not required Willingness to relocate is highly desirable You are able to effectively lead and motivate others You have strong communication skills – written, verbal, and presentation You are good at problem solving and coming up with practical solutions You are able to build rapport easily and establish trust with customers and employees You are detail‑oriented and understand the importance of safety You have a good aptitude for basic/intermediate math required for doing calculations related to sales and service You should be comfortable working outside and in confined spaces such as crawl spaces and attics when necessary Benefits Comprehensive training and licensure, all paid by the company Company vehicle, gas card, cell phone, and laptop Highly competitive compensation Opportunities for advancement and career growth Medical, dental and vision coverage plus discounts on Terminix brands Short‑ / long‑term disability and life insurance Paid time off 401(k) retirement plan with company‑matching contributions The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. We are a drug‑free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents may review privacy rights as applicable. #J-18808-Ljbffr Rentokil North America