Digital Media Specialist (JC-522320) - External Affairs Division/ Consumer Affairs Bureau/ News[...]

Effective July 1, 2025 , CalHR launched the Personal Leave Program (PLP) 2025 with Pay Differential 386. PLP 2025 temporarily reduces state employee pay in exchange for leave hours to help address budget shortfalls. Salary ranges in this posting exclude the temporary reduction. For details, visit CalHR’s Personnel Leave Program (PLP) page. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Telework: Hybrid Job Type: Permanent, Full Time Final Filing Date: 7/2/2026 Department Information The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results. Our division oversees seven key functions: Public & Media Relations Creative Services Consumer Advocacy Internal & Executive Communications Strategic Programs & Partnerships Local Government & Community Engagement Public Participation & Engagement Together, we craft compelling narratives, establish valuable partnerships, and foster connections that resonate across California. Join us in making a difference and delivering results that truly matter. Department Website: Job Description and Duties Under the direction of the Senior Communications Officer (Information Officer II), the Information Officer I (Specialist) assumes a pivotal role on a fast‑paced team. This position is charged with independently executing various professional and technical tasks that contribute to the communication strategy aimed at informing and engaging audiences about the activities and objectives of the California Public Utilities Commission (CPUC). You will find additional information about the job in the Duty Statement. Special Requirements Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualify you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11‑point Arial font, single‑spaced, and no more than two pages. Please write your SOQ to address the following three questions: Describe your experience developing visual and multimedia content (e.g., infographics, short‑form video, social media graphics) for public‑facing communication. Include at least one example where you ensured content met accessibility standards (e.g., Section 508/ADA compliance, captioning, alt text, readable design). What platforms, tools, and workflows did you use from concept through publication? Explain how you evaluate the effectiveness of social media or digital visual content. Include specific metrics you have used (e.g., engagement, reach, click‑through rate, watch time, conversions, sentiment). Describe a time you used data to refine or improve a campaign, content strategy, or visual approach following your evaluation of effectiveness. Describe your experience working in a structured approval environment (e.g., government, public agency, regulated industry, or large organization). How did you manage feedback from multiple stakeholders while maintaining content quality, accuracy, and deadlines? Include your role in coordinating across communications, subject matter experts, and leadership. It is strongly encouraged to apply through your CalCareer Account at Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline. Foreign education credential evaluation services can be found at Employment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered. Only the most qualified candidates will be invited to an interview. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 7/2/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required. Please see “Special Requirements” for instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. #J-18808-Ljbffr California Public Utilities Commission