Call Center Administrator

Do you envision a workplace where every team member works together to create an amazing workplace experience? Do you want to be part of a dedicated group of professionals who consistently deliver excellence to reach our common goal of a best in class working environment? If you have a positive can-do attitude and a drive for success, Amentum is looking for you! We are seeking a Asset Management Coordinator for our client site in Groton, CT. The successful candidate will have outstanding skills and will be committed to working with others to deliver best in class, unparalleled excellence in customer service and satisfaction.

The work schedule for this role is Monday-Friday, 6:00 am to 2:30 pm, however, various hours may be required based on business demand.

As a Call Center Administrator, you will be responsible for daily service requests called in or entered by site personnel:

• Primary point of contact for all site related service requests called in or entered by site personnel

• Inputs phone call, e-mail, or hard copy information into a Computerized Maintenance Management System (CMMS)

• Monitors and actions work order queues and assigns to correct scheduling group

• Coordinates some outside service calls with specific vendors

• Dispatches technicians to perform reactive maintenance work

• Enters work order information, sets priority, and forwards work order for further processing

• Maintains and updates records, reports, files and communication information

• Researches and answers all customer work order status inquiries

• Reviews, enters and tracks MRO purchasing requisitions

• Performs other administrative duties as assigned

As the Call Center Administrator, you will be expected to:

• Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.

• Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.

• Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.

• Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible

• Other duties as assigned by management

Communication

• Knowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint

• Ability to communicate clearly via phone

• Ability to work closely with customer during site emergencies.

• Excellent oral and written communications

• Excellent interpersonal skills, i.e., listening to customer needs, articulating path forward and giving solutions that provide value to the customer, etc.

• Accurately document electronic and paper cataloging system to provide information to customer or regulatory personnel.

• Strive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge.

Minimum Requirements

• High School Diploma or demonstrated equivalent.

• One year of experience answering and routing incoming calls (business education may substitute year for year).

• Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.

• Excellent customer communication and customer service skills required

• Ability to obtain a security access badge at our client’s location.

• Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line.

• Ability to obtain an appropriate driver's license issued by the State Department of Motor Vehicles, as requested.

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship or Permanent Residency is required for facility credentials/authorization at this work location.

• This position does not include sponsorship for United States work authorization.

Some physical/special requirements include:

• Occasionally lift to 20 lbs

• Repetitive motions: bend, stoop, squat, kneel, stretch, reach, wrist movement

• Work at an accelerated pace in emergency conditions

• Cope with demands (stressors) that are associated with the job and/or the work environment.

Preferred Requirements

• Experience utilizing a CMMS or other data management software

• Accurate and efficient data entry, organizational and follow up skills

• Strong skills in Microsoft Office (Excel, PowerPoint, Word, and Outlook).

• Ability to learn new software and processes quickly

• Ability to manage and adhere to deadlines and scheduling requirements

• Ability to adjust and adapt to a constantly changing environment

• Experience working in a GMP or similar regulated environment such as hospitals, biomedical or pharmaceutical campuses

• Strong organizational and attention to detail skills

• Basic computer literacy and data entry skills

• Excellent communication and teamwork skills

• Experience using a Computerized Maintenance Management System (CMMS); EAMS experience is a plus.

• Excellent verbal and written communication skills

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.