Service Coordinator

HVAC Installation And Services Coordinator

Royal Durham is seeking a motivated and organized HVAC Installation and Services Coordinator to oversee and support the day-to-day operations of our installed services in Lenexa, KS. This role manages scheduling, workflow coordination, inventory, installation quality, safety compliance, and customer satisfaction.

This is a great opportunity for someone ready to gain hands-on experience and grow into a leadership role. Candidates with exposure to HVAC, field service, dispatch, or service coordination environments are encouraged to apply.

Royal Durham Supply, a Style Crest company, has been a leading distributor of high-quality products for the manufactured housing industry since 1964. With over 50 years of dedication to excellence, we are committed to delivering exceptional products and service to the mobile home sector. At Royal Durham Supply, our focus is simple: ensuring customer satisfaction by prioritizing our customers in everything we do.

Responsibilities

Operations & Program Coordination

• Support and oversee the installed services program to ensure high levels of customer satisfaction.
• Coordinate installation processing, service work, order entry, and billing accuracy.
• Schedule and assign work, adjusting workflows based on seasonal demand and call volume.
• Identify process improvement opportunities and assist in implementing new procedures.
• Help drive continuous improvement in service and installation operations.

Customer & Service Coordination

• Confirm orders with retailers, dealers, and homeowners.
• Assign installers and coordinate job scheduling.
• Communicate with subcontractors to track job status and completion.
• Respond to customer inquiries and help resolve concerns.
• Partner with leadership on escalated service issues.

Business Operations Support

• Assist in achieving operational, budgetary, and customer satisfaction goals.
• Support decisions related to subcontracting vs. staffing needs.
• Provide operational updates and improvement recommendations.

Team Support & Leadership

• Provide day-to-day direction to installers and service technicians.
• Assist with performance coaching, workflow guidance, and issue resolution.
• Foster a positive, safe, and productive work environment.
• Support technical training and skills development initiatives.

Quality, Safety & Compliance

• Ensure installations follow company procedures and quality standards.
• Participate in install audits for in-house teams and subcontractors.
• Support compliance with safety policies, regulations, and company procedures.
• Review technician paperwork for accuracy prior to billing.
• Assist with permits and licensing requirements when needed.

Inventory, Equipment & Facility Oversight

• Help safeguard facilities, vehicles, tools, and materials.
• Support inventory control for warehouse and service vehicles.
• Assist with cycle counts and physical inventory.
• Report and help investigate inventory discrepancies or security concerns.

Administrative & Cross-Functional Collaboration

• Process warranty submissions and claims.
• Maintain product, pricing, workflow, and training documentation.
• Collaborate with sales and other departments to support company growth.
• Ensure all job and operational paperwork is complete and accurate

Requirements

• Exposure to HVAC, field service, dispatch, installation coordination, or similar service environments preferred.
• Field experience in heating and air conditioning installation is a plus, but not required.
• Technical training or education in a related field is beneficial.
• Valid driver's license with satisfactory MVR.
• Customer-focused mindset with a positive service attitude.
• Proficiency in Microsoft Word, Excel, and Outlook. Experience in ERP systems such as Epicor and Prophet 21 is preferred but not required.
• Strong organizational and multitasking abilities.
• Effective verbal and written communication skills.
• Problem-solving and conflict-resolution capabilities.
• Ability to lead, influence, and grow within a team environment.
• Adaptable, flexible, and comfortable managing changing priorities.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation & Personal Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Royal Durham Supply, a Style Crest company, is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.

This is an on-site position at the Lenexa, KS branch location. Store hours are Monday through Friday 7am to 4pm CT.