Mobile Service Coordinator
Full-time
Metro Ford
Job description: Metro Ford is interviewing for a Mobile Service Coordinator. This role coordinates and manages all Mobile Service activities within the dealership. Skills/Knowledge – Knowledge of Business Development, Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader Qualities– Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough Responsibilities
- Manage RO Process
- Manage appointment schedule from day to day
- Make outbound calls and visits to earn new business
- Ensure correct parts
- RO closeout - Process payment
- Coordinate with Parts Department to ensure parts availability for repair
- Coordinate with Parts Department to add additional sales opportunity parts
- Ensure Mobile Service Unit is loaded with needed parts for repairs
- Ensure unused parts are accounted for and added back to inventory
- Take incoming Mobile Service requests
- Determine scheduled day and time, maximizing route optimization
- Partner with dealership Marketing Department to promote Mobile Service
- Requirements
- Proven experience outbound sales, or automotive service sales; dealership experience is highly preferred
- Demonstrated organizational skills with the ability to manage a busy service pipeline efficiently
- Excellent phone etiquette and professional public speaking skills for engaging customer interactions
- Ability to perform cold calling and outreach activities confidently in a fast-paced environment
- High energy with a proactive attitude toward sales support, inventory management, and customer satisfaction
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
Vacancy posted 4 days ago
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