Order Taker

WELCOME TO VCNA!

We are Superior Materials, part of Votorantim Cimentos North America (VCNA). As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture. With solutions that include cement, ready-mix concrete, and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future. Every day, we have the chance to accomplish something new and you're invited to be part of it.

SUMMARY DESCRIPTION:

An Order Taker has the ability to apply company policies and procedures in order to correctly and diplomatically guide customer to correctly place an order of concrete.

RESPONSIBILITIES:

Takes order from customer and enters correct information into Command System. Sells the company and sells the value added products. Keeps schedule graph current. Obtains proper directions to job and any special circumstances. Responsible for on-time delivery and avoids over-booking. Interacts closely with customer service/sales/operations teams.

SKILLS REQUIRED:

Advanced computer skills with the ability multi-task (ie. Take a phone order while entering information into the system) Excellent typing skills Ability to read and write Customer service experience helpful Ability to read a map and coordinate directions to job sites Good listening skills Good phone skills

QUALIFICATIONS:

Knowledge of materials of concrete helpful Ability to handle multiple tasks in a fast paced environment Knowledge of local geography in southeast Michigan Knowledge of Command/Track-It Ability to work extended weekday hours and weekends

EDUCATION

REQUIRED:

High school diploma or equivalency

PHYSICAL

REQUIREMENTS:

Lifting up to 5 pounds Sitting for an extended period of time

SALARY:

$23/hr

NOTE:

This posting is for a vacant position.

OUR PEOPLE

We care about people - all people. At VCNA, we take safety, health and wellness seriously. We're dedicated to giving our employees a safe workplace, our neighbors a safe environment and our customers a high-quality and safe product. Safety first -and always! Our VC Way reflects who we are, inspiring us to unite our culture and be our best: Our Way of Being: ethical and respectful, Our Way of Working: together with excellence and Our Way of Thriving: with the courage to transform.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

We have a results-oriented culture that values being open, honest, and authentic. It's part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability, or economic status - a workplace where you can express your individuality and be your best self!