Automotive Service Advisor/Writer

Job Description

Job Description

Benefits:

• Employee discounts
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Vision insurance

About the Role:
America's Service Station in Alpharetta, GA is looking for a motivated and customer-focused Automotive Service Advisor/Writer to join our team! This is your opportunity to be the vital link between our customers and our skilled technicians, delivering a seamless and trustworthy auto service experience. If you thrive in a fast-paced environment and have a passion for cars and people, we want to hear from you! 

Responsibilities:

• Greet customers and conduct vehicle walkarounds to assess service needs and concerns
• Write accurate and detailed repair orders based on customer descriptions and technician inspections
• Communicate vehicle diagnosis, recommended repairs, and service timelines clearly to customers
• Provide cost estimates and obtain customer approvals prior to initiating repairs
• Coordinate workflow between customers and service technicians to ensure timely vehicle completion
• Follow up with customers on vehicle status and notify them of any additional repairs or delays
• Upsell preventative maintenance services and additional repairs based on vehicle inspections
• Process payments and review completed repair orders with customers at vehicle delivery

Requirements:

• Previous experience as an Automotive Service Advisor, Service Writer, or similar customer-facing auto service role
• Strong knowledge of automotive systems, maintenance schedules, and repair terminology
• Excellent communication and customer service skills
• Ability to multitask and manage workflow in a high-volume service environment
• Experience with auto service management software (AllData, Tekmetric, RO Writer, or similar)
• Valid driver's license with a clean driving record
• Detail-oriented with strong organizational and follow-up skills

About Us:

America's Service Station has built a trusted reputation in the Alpharetta, GA community by delivering honest, high-quality automotive repair and maintenance services. Our customers keep coming back because they know they can count on us for transparent service and expert care. Our team enjoys a supportive work environment where skill is valued, growth is encouraged, and every day brings the satisfaction of keeping our community on the road.