Operations & Sales Support Coordinator- Japanese Bilingual

*Japanese Bilingual is a MUST

Location: Los Angeles, CA | 100% On-site


Position: Assistant to Manager (Operations & Sales Support)


Industry: Veterinary / Medical Distribution


Status: Full-time, Non-Exempt


Salary Range: $23 - $27/hour (DOE)

Summary of the Position:


A growing company in the veterinary pharmaceutical and medical device industry is seeking a bilingual (Japanese-English) Assistant to support the Manager.


This position focuses primarily on order processing, shipping operations, and customer support , while also assisting with sales-related activities such as seminars and client communication .


This role is ideal for someone who is detail-oriented, proactive, and interested in both operational work and client interaction.


Breakdown of Responsibilities:

• 70% Operations (Order Processing & Shipping)
• 30% Sales Support & Client Interaction

Key Responsibilities


Operations & Shipping

• Process sales orders and coordinate shipments (domestic & international)
• Pick, pack, label, and prepare products for shipment
• Arrange pickups and manage shipping carriers (FedEx, UPS, USPS, etc.)
• Create shipping lists and send shipment notifications to customers
• Perform inventory checks and manage stock levels
• Inspect incoming products and handle discrepancies, returns, and vendor claims
• Track deliveries and follow up on delays or issues
• Maintain organized inventory and warehouse space

Sales Support & Coordination

• Support seminars, trade shows, and academic conferences (including travel)
• Communicate with clients (primarily Japanese veterinarians and institutions)
• Assist with product promotion, including specialized medical devices
• Handle customer inquiries and build relationships

Administrative Support

• Support the Manager with daily operations and coordination across locations
• Maintain documentation (invoices, POs, shipping records)
• Assist with various internal tasks as needed

Travel Requirements

• Business trips to Japan (approx. 1-3 times/year)
• Domestic travel within the U.S. (approx. 2-3 times/year)
• Occasional travel to Hawaii and conference locations
• Typical trip duration: ~1 week

Qualifications

• Expert-level Japanese and business-level English
• Strong attention to detail and accuracy
• Positive attitude and strong communication skills
• Ability to handle both operational and client-facing responsibilities
• Interest in medical, pharmaceutical, or veterinary industries
• Team-oriented with a proactive mindset

Preferred Qualifications

• Experience in logistics, shipping, or order processing
• QuickBooks experience is a plus
• Basic to intermediate Excel skills
• Work experience in Japan is a plus

Additional Information

• Work Schedule: 9:30 AM - 6:00 PM (30 min lunch)
• Must be able to travel without restrictions
• Pet-friendly workplace
• Detail-oriented work environment requiring accuracy and consistency

Application Form