Building Division Operations Manager

Please note that applications must be completed and submitted by 11:59 pm ET on the day prior to the close date listed on the job posting. Mission: Provide Superior Services that Inspire Community Pride Vision: To be the Community of Choice in Tampa Bay Values: Integrity, Collaboration, Passion, Creativity Largo's commitment to a High Performance Organization (HPO) model builds a flexible and resilient organization that intentionally builds leadership capacity at all levels of the organization. CITY OF LARGO ... Naturally A Great Place to Work! Closing: 06/17/2026 Salary: $74,318 - 127,816 USD Annually Job Summary: The Operations Manager oversees the Building Division's efficiency and technology, ensuring daily operations, performance management, and regulatory compliance. This role streamlines processes to improve customer service and coordinates with internal teams and external stakeholders. Responsibilities include managing permitting, plan reviews, inspections, and business tax receipts while adhering to Florida Statutes and local ordinances. Independent judgment is necessary for making impactful decisions within legal and policy guidelines, working under the Building Official. ESSENTIAL DUTIES AND RESPONSIBILITIES: All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the Community of Choice in Tampa Bay. Leadership Demonstrates an understanding and reflection of the City’s mission, vision, and values and a commitment to achieving organizational goals aligned with the City’s strategic plan Champions a high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectives Articulates strategic and innovative thinking and provides clarity to deliver superior services Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture Serves as a key representative for the department in citywide development processes Management Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities Follows suggested procedures to ensure the highest standards of risk management, employee safety, and risk avoidance Responsible for managing human resources for assigned staff, including overseeing the hiring process, coaching, counseling, performance management, and improvement, mentoring and developing employees, and enforcing policies and procedures Actively trains and supervises staff adherence to safety policies and proper protective equipment usage, and enforces safe work practices and procedures to maintain a healthy work environment Develops and communicates job expectations and provides positive, constructive feedback Plans, monitors, appraises, and reviews job contributions Provides daily supervision and guidance to departmental staff and other assigned personnel Oversees and approves employee leave requests and time worked submissions Facilitates project initiation and coordination for external customers Conducts annual performance evaluations and delivers real-time coaching and issue resolutions Reviews and approves job descriptions with team members every 1-3 years Proactively engages stakeholders to enhance customer service; investigates complaints and recommends corrective actions Ensures compliance with City policies and industry best practices for building division operations Leads the development, implementation, and ongoing administration of a comprehensive accreditation and professional certification program that enhances service quality, regulatory compliance, and staff competency Technical Embraces emerging technology and productivity tools with a willingness to learn new skills Coordinates with team members and external stakeholders to resolve technical and operational issues Facilitates project initiation and coordination for external customers Serves as a subject matter expert, responding to inquiries from City divisions and departments such as Planning, Economic Development, Housing, Community Standards, Environmental Services, Engineering, and Fire Evaluates and improves business processes, including digital permitting systems and inspection scheduling platforms; leads or supports implementation of new technologies and software systems; tracks and reports on key performance indicators such as permit turnaround times and inspection completion Team Skills Supports honest and transparent decision-making Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments Openly exhibits a positive attitude, in words and action, and encourages others to do the same Performs related work as required. EMERGENCY RESPONSE STATUS: As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description. MINIMUM QUALIFICATIONS Education and Experience: Bachelor’s degree (Master’s preferred) in Public Administration, Business Administration, Construction Management, or a closely related field, and four (4) years directly related experience in building operations or municipal development services, or an equivalent combination of training and experience At least three (3) years’ experience in a supervisory role Valid Driver's License Knowledge, Skills, and Abilities: Strong leadership and supervisory skills with the ability to coach and mentor staff Excellent verbal and written communication skills Advanced problem-solving and conflict-resolution abilities Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office Suite and familiarity with permitting and workflow systems General understanding of development services, FEMA regulations and processes, and Building Division functions Thorough knowledge of Florida Building Code, related ordinances and regulations, and building construction principles and practices Ability to provide excellent customer service to internal and external customers Skilled in supervisory and leadership best practices Ability to work as an effective project manager and leader, including the ability to communicate effectively orally and in writing Knowledge in development review operations, and permitting software/related technology Ability to commit to and continuously practice and demonstrate the City's values for integrity, collaboration, passion, and creativity Knowledge in Tyler Technologies’ Permitting and Tyler Payments systems Expertise in Tyler Reporting report building or SSRS Proficiency in Adobe Acrobat Familiarity with ArcGIS, MobileEyes, JustFOIA, Application Xtender, TRAKiT Archives, Conduits, and iCompass WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work Environment: 90% inside a climate-controlled building. 10% outside, which includes driving. Physical Requirements: The essential functions of the job require: Sitting approximately five (5) hours per day, standing approximately two (2) hours per day, and walking approximately one (1) hour per day. The job also requires frequent fine manipulation, grasping, pulling, pushing, reaching, repetitive motion, light lifting, and light carrying objects weighing up to 15 pounds; occasional bending/stooping. On rare occasions, the work requires climbing, crawling, kneeling, and lifting and/or carrying objects weighing 15 to 44 pounds. Sensory Requirements: Hearing: Ability to understand what others are saying in normal conversation in person or on the telephone. Speaking: Ability to communicate orally with others, speak effectively on the telephone, and speak before groups to give formal presentations. Seeing: Ability to see and read computer monitor screens, detect color coding, operate a vehicle, and read fine print and/or normal-size print. Driving Requirements: Requires occasional driving and possession of a valid Florida Driver's License. Technology: The work requires the ability to operate telephones, smartphones, tablets, photocopiers, printers, desktop and laptop computers, calculators, and all associated software. The work also requires proficiency with computer hardware and software, including word processing, spreadsheet, and database applications; internet applications; and database management. IMPORTANT INFORMATION: No - DRUG TESTING (Safety Sensitive) No - CHILDCARE FINGERPRINTING No - CREDIT CHECK No - FDLE AND CJSTC SECURITY CLEARANCE: As mandated by the FDLE, CJSTC and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data. The City of Largo is an exceptional place to work and live! As the third largest city in Pinellas County and the fourth largest in the Tampa Bay area, Largo offers the perfect blend of convenience and charm. Located near world-class beaches and top regional attractions, the City provides a picturesque natural setting and an outstanding quality of life. Largo’s award-winning parks system spans nearly 500 acres and includes 20 parks and 11 miles of scenic walking trails, offering abundant opportunities for outdoor recreation and connection with nature. About the Organization The organization serves over 84 thousand residents and 3 thousand businesses by providing superior services that inspire community pride. The organization is made up of 12 departments with a shared strategic focus on sustainability, public health & safety, and community pride. Largo is committed to building a High-Performance Organization (HPO) model to intentionally support flexibility, resiliency, and leadership capacity at all levels of the organization. HPO empowers individuals to participate in meaningful projects and initiatives to promote employee and community engagement. As a national Top Workplace, Largo is recognized for its innovative, collaborative, and passionate workforce. Team members enjoy competitive pay, robust professional development opportunities, generous benefits and leave packages, and a healthy work-life balance. With its family-friendly atmosphere, tree-lined streets, and award-winning parks, Largo offers more than just a workplace, we offer a community. Every day, we work toward our vision of being the Community of Choice in Tampa Bay, Naturally! About our Benefits Team Members enjoy a comprehensive benefits package designed to support the health, wellness, and financial security of our team members. Benefits include medical, dental, and vision coverage; wellness programs; Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA); paid life insurance; and AD&D coverage, with optional supplemental life insurance available. Full-time team members participate in a Defined Contribution 401(a) Plan with a generous City match. Public Safety team members participate in retirement plans outlined in their respective union agreements. All team members may enroll in optional Deferred Compensation 457(b) and/or Roth 457(b) plans. Additional benefits include 11 paid holidays, 24/7 access to fitness centers, tuition reimbursement, and ongoing professional development opportunities. For a complete overview of benefits, please review the City of Largo’s Largo Lifeline.