Entry Level Coding/ Customer Service

Job Description

Job Description

Are You Ready to Make an Impact?

At American Tape & Label, we don't just manufacture label and sticker products - we create possibilities. We're currently seeking a highly skilled C ustomer Service representative with some coding knowledge to be the driving force behind our state-of-the-art production line. This isn't just a job; it's an opportunity to mold the future—one roll, one sheet, one product at a time. We have been manufacturing labels since 1972. We are a stable organization seeking long-term, loyal employees who are willing to work as a team and care for one another. We have strong company values, and we will ensure that you adhere to them.

1. Entry-Level Software Developer / Junior Programmer

Job Title: Junior Software Developer
Department: Engineering / IT
Reports To: Senior Developer or Engineering Manager

Job Summary

We are seeking a motivated entry-level Software Developer to join our team. This role is ideal for candidates who are passionate about coding, problem-solving, and building real-world applications. You will work alongside experienced developers to design, develop, test, and maintain software solutions.

Key Responsibilities

• Write clean, efficient, and well-documented code
• Assist in developing web or software applications
• Debug and troubleshoot software issues
• Collaborate with team members on projects and code reviews
• Participate in testing and quality assurance processes
• Learn and apply new technologies and best practices

Required Qualifications

• Basic knowledge of at least one programming language (e.g., Python, Java, JavaScript, or C++)
• Understanding of fundamental programming concepts (loops, functions, data structures)
• Familiarity with version control systems (e.g., Git) is a plus
• Strong problem-solving skills and attention to detail
• Willingness to learn and grow in a team environment

Preferred Qualifications

• Relevant coursework, bootcamp, or personal projects
• Basic understanding of web development (HTML, CSS, JavaScript)
• Internship or project experience

Soft Skills

• Strong communication skills
• Team-oriented mindset
• Adaptability and eagerness to learn

2. Experienced Customer Service

Job Title: Customer Service Representative
Department: Customer Support
Reports To: Customer Service Manager

Job Summary

We are looking for a friendly and reliable Customer Service Representative to assist customers by answering questions, resolving issues, and providing excellent support. This role is ideal for individuals who enjoy helping others and working in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints in a professional and timely manner
• Provide accurate information about products and services
• Document customer interactions in the system
• Escalate complex issues to higher-level support when needed
• Maintain a positive and empathetic attitude with customers

Required Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Basic computer skills (email, data entry, CRM systems)
• Ability to multitask and manage time effectively

Preferred Qualifications

• Previous customer service experience (retail, call center, etc.)
• Familiarity with customer support software

Soft Skills

• Patience and empathy
• Problem-solving abilities
• Strong listening skills
• Professional demeanor

American Tape & Label is a printing company for product labels and stickers. We have been a family-owned and operated business since 1972. We produce products for commercial and Retail companies throughout the United States and internationally. We are seeking someone to join our team who takes pride in their work. We are seeking a Shift Lead/Production Manager. We genuinely care about our employees and want them to enjoy their environment. We work hard to make sure your needs are taken care of as well as putting out a great product for our clients. You will be an important part of this company.

Company Description

American Tape & Label is a printing company for product labels and stickers. We have been a family-owned and operated business since 1972. We produce products for commercial and Retail companies throughout the United States and internationally. We are seeking someone to join our team who takes pride in their work. We are seeking a Shift Lead/Production Manager. We genuinely care about our employees and want them to enjoy their environment. We work hard to make sure your needs are taken care of as well as putting out a great product for our clients. You will be an important part of this company.