Client Service Manager

Job TitleEssential Job FunctionsDevelops client service policies and procedures to ensure consistent client service and satisfaction.Troubleshoots and resolves nonroutine client complaints.Resolves major problems with orders, delivery dates or service.Establishes goals and metrics for the client service function and measures the team's performance.Tracks client complaints or inquiries and recommends changes to improve client satisfaction.May directly handle more complex inquiries or inquiries from critical clients.Other duties as assignedOther Skills & AbilitiesClient Service skillsQuality FocusProblem SolvingFreight Forwarding KnowledgeDocumentation skillsListeningResolving ConflictAbility to Multi-taskPhysical RequirementsTalking, hearing and using hands to operate computer equipmentVision abilities required by this job include close vision and the ability to adjust focusJob may require extended sitting or standing, use of standard office equipment.Job may require presence on-site at the assigned work locationEducation & ExperienceHigh school diploma or GED requiredMinimum seven years industry experience required6-7 years supervisory experience requiredCertifications and LicensesProfessional certification may be required in some areas.Why Should You Work for Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesPotential to earn a strong commission based on your sales abilityCome join the leader in logistics and take your career in the right direction.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.QualificationsEducationHigh School or better.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.