Account Manager, SMB

About the Role:

The Account Manager is an individual contributor sales role responsible for supporting and managing client engagements, ensuring deliverables align with client needs, to ultimately drive client retention and revenue growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.

In this role, you will help launch campaigns, build relationships, develop expertise in Fetch's offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You will support strategic conversations, manage day-to-day client engagement, and contribute to the growth and retention of partnerships while helping drive operational excellence across your pod.

You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

• Own revenue targets and contribute to individual and team goals
• Drive client retention and growth, positioning Fetch as a strategic and long-term partner
• Build consultative client relationships through clear communication, reliable follow-through, and thoughtful account strategy
• Own client upsell opportunities, using performance data and market trends to expand Fetch's share of partner budgets
• Manage client engagements by coordinating calls and touchpoints, documenting next steps, and ensuring timely follow-up
• Deliver campaign reporting, analytics, and ad hoc client requests accurately and on time
• Support the onboarding of new clients and brands, coordinating campaign setup, required materials, and expectations to ensure a smooth launch
• Manage campaign setup and programming inputs using standardized workflows and templates to improve accuracy and minimize errors
• Partner with internal teams to troubleshoot and optimize client performance, using AI-enabled tools to proactively identify trends, opportunities, and risks
• Translate campaign data and performance trends into clear, actionable recommendations that guide client budget allocation and decision-making
• Prepare and deliver client presentations, business reviews, and QBRs using AI-enabled tools to strengthen data visualization and storytelling
• Manage revenue actualization and billing processes, ensuring financial records are accurate and compliant
• Navigate deadlines and evolving priorities with increasing autonomy
• Embrace sales-enablement, AI, and automation tools to improve efficiency and continuously evolve client-service workflows

Minimum Requirements:

• 2+ years of experience in B2B account management, customer success, or related field
• Direct industry experience in digital media, advertising, or consumer data
• Foundational understanding of digital advertising KPIs and how media solutions drive outcomes
• Experience supporting renewals, upsells, and client growth conversations
• Ability to stay organized and prioritize across multiple projects and stakeholders
• Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
• Proficient in Salesforce or similar CRM
• Proactive communication and strong collaboration skills
• Comfort working in dynamic or evolving environments

Preferred Requirements:

• Experience with SMB clients across relevant industries, including but not limited to CPG, Restaurants, Retail, Agency, or Consumer Services
• Experience with full funnel marketing solutions, ideally including performance advertising or lower-funnel experience
• Experience collaborating with implementation, analytics, or other cross-functional teams
• Experience leveraging AI, automation, and other technology to drive measurable impact

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $73,000 - $81,950. The on-target earnings range for this position is $87,600 - $98,340. Discover our benefits and how our employees live rewarded at

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch's growth.
• 401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay.
• Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. (Holidays will vary for Canada-based roles)
• Robust Leave Policies: 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers, and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US for US-based roles. We'll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at View email address on click.appcast.io.