Collections Analyst

This position will take place in our Itasca, IL office in a hybrid capacity.


Position Overview: The purpose of this position is to maintain timely collection follow up on all past due accounts in their assigned portfolio. Identify potential problems and work with customers to successfully resolve past due balances. This position will be working with customers in responding to their needs as they relate to the successful and smooth operation of the business as well as proactive collection efforts. It is important for this position to recognize that changes are inherent and to understand the implications of change and to communicate same to management and/or staff members to ensure that changes are met with little or no resistance.

Commitment to Internal Control:

The incumbent must understand, abide and uphold the system of internal controls related to the essential duties and responsibilities of the position.

Essential Duties and Responsibilities:

(List in order of time spent)

• Responsible for collection follow up on 1-90 day delinquent accounts via phone, letter and e-mail.
• Negotiate short term resolutions on past due balances.
• Send out demand and default letters as needed.
• Work with Customers on account reconciliations and resolving any outstanding account issues.
• Provide management monthly reporting as it relates to aging receivables.
• Provide primary backup for Customer Service area.
• Works Collection Queue and Active Past due Reports.
• Work with Internal Personnel and our Vendors on past due Accounts and Customer Issues.
• Work with Customer on discrepancies on account and managing the corrections with other departments.

KPI's:

• Maintain 31+ day delinquency at or below company standards.
• Involve others that have a need to know in all day work, projects, process changes and decisions.

Responsibility and Decision-Making Authority: N/A

Management/Supervisory Responsibilities : N/A

Qualifications:

• Collections experience in leasing atmosphere
• Working knowledge of MS Word, Excel.
• Good understanding of basic collection techniques.
• Ability to manage multiple tasks and work under time pressures. .

Competencies:

• Thinking skills - Decision Making / Judgement

• Communications - Oral, Written ability to listen, ability to transmit information
• Interpersonal Relationships - Ability to work in a Team
• Leadership skills - Ability to manage conflict
• Technical and Professional - Thorough, Technical and Professional skills
• Ability to prioritize tasks and complete them in a timely manner.
• Computer Efficiency for all applications used.
• Ability to enter data accurately and proficiently

Education and Experience:

• Bachelor's Degree preferred or equivalent experience

• Minimum 1-3 years collection experience.

Licensing and Certification: N/A

Tools and Equipment Used:

• Personal computer, copier, fax, phone, and other typical office equipment

Working Hours:

• Hours may vary and may require some evening work; general hours are 8:00 AM or 8:30 AM to 5:00 PM with a ½ hour or hour lunch.

• Requires working 40 hours/week depending on business needs (overtime upon approval only)

Travel:

Occasional travel related to attendance at industry seminars


Physical Demands:

• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person
• Body motor skills sufficient to enable incumbent to move from one office location to another

The job description does not constitute an employment contract, implied or otherwise, other than an "at will" relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

The position is non exempt and the salary will be between $55,000.00 and $65,100.00 with an opportunity to earn a discretionary annual bonus.

The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.

Additional benefits:

- Medical, Dental, and vision plans

- 401(k) and matching

- Paid Time Off

- Company Paid Life Insurance

- Employee Assistance Program

- Training and Development Opportunities

- Employee Discounts