Operations Coordinator

Job Description

Job Description

Salary:

About TFL (TicketsForLess)

At TFL, we are passionate about creating MemoriesForLife for sports fans, musicloversand event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.

As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we loveto havefun! From an open and inviting work environment to multiple staffperks, TFL isa great placeto work.

With our headquarterslocatedin the greater KansasCity-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journals Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala. and Omaha, Neb.

Responsibilities & Job Duties (include, but are not limited to)

• Work with marketplace representatives at StubHub, Vivid Seats,SeatGeekand others to manage issues on TFL orders

• Provide best in class customer service to our marketplace customers assistingcustomers with accessing mobile tickets, etc.

• Monitor and respond to critical emails to insureappropriate processingof orders

• Assistwith inventory management andoptimizingorder processing syncingaccounts, attaching PDFs/barcodes, etc.

• Utilize internal and external technology to process and fulfill orders

• Work in the Point of Sale to input new and renewed ticketing inventory

• Work collaboratively with other team members to achieve department and company goals

• Assistwith special operations projects as needed

• Handles day-to-day activities to ensure business processes and functions run smoothly

Qualifications

• Bachelors degree in a related field preferred

• Must have a passion for sports and/or live entertainment

• Retail, travel, event,sportsor live entertainment experience considered a plus

• Excellent communication skills, including verbal & written

• Self-motivation, attention to detail and strong organizational skillrequired

• Must be able to work independently and as part of a team in a group setting

• Strong ability to multi-task

• Must be able to work under pressure in a fast-paced environment

• Must have an eye for detail