Fraud Specialist/Fraud Operations Specialist

Description:

• Conduct investigations involving policy violations, compliance matters, and customer privacy concerns under established procedures and guidance from senior investigators.
• Gather, review, and analyze information from internal systems, records, and business partners to support investigative findings.
• Document investigative activities, findings, and recommendations in case management systems.
• Prepare investigative summaries, reports, and supporting documentation for Corporate Investigations, Legal Affairs, Privacy, Compliance, Human Resources, and business stakeholders.
• Manage assigned caseload and ensure timely progression of investigations and related follow-up actions.
• Coordinate with investigators, attorneys, Privacy, Compliance, Human Resources, and business partners to obtain information and resolve investigative matters.
• Support customer privacy investigations and regulatory response activities as needed.
• Maintain confidentiality and handle sensitive information in accordance with company policies and investigative standards.
• Participate in case reviews, team discussions, and other investigative activities as assigned.

Qualifications:

• Some college preferred
• 1-3 years of experience in Corporate Investigations, Compliance, Human Resources Investigations, Fraud Investigations, Risk Management, Customer Privacy, Legal Support, Law Enforcement, or a related investigative field.
• Experience conducting research, fact-finding, case documentation, and investigative analysis.
• Experience handling sensitive or confidential information.
• Familiarity with case management systems and investigative documentation practices.
• Strong attention to detail
• Dependable and organized
• Critical thinking and problem-solving
• Effective written and verbal communication
• Ability to manage multiple priorities and deadlines
• Team-oriented mindset
• Sound judgment and discretion when handling sensitive matters
• Experience working with sensitive customer, employee, or business information preferred.
• Proficiency with reporting, documentation, and case tracking processes preferred.
• Ability to analyze information from multiple sources and clearly document findings.
• Experience supporting compliance, privacy, employment, or policy-related investigations preferred.
• Microsoft Office Suite
• Experience with ticket and case management systems
• Basic data analysis and reporting skills

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.